Author Topic: Automatic buy  (Read 2562 times)

0 Members and 1 Guest are viewing this topic.

Offline timmy.kinnunen

  • Newbie
  • *
  • Posts: 3
Automatic buy
« on: December 16, 2015, 09:08:34 PM »
Hey i wanna remove my autorenewal but i cant find my order number. where i can recover it ?

Or can staff remove it for me. i made ticket over week ago and no one answered ever #58022



Thanks in advance

Offline schmidthouse

  • VIRUS FREE A Long Time
  • Avast Evangelist
  • Starting Graphoman
  • ***
  • Posts: 7091
  • When you think you know, Think Again
Re: Automatic buy
« Reply #1 on: December 18, 2015, 05:39:09 PM »
Hi timmy
When did you submit the ticket?
The process can take 7-10 "Business" days to complete. Adding to existing ticket or creating a new one only puts you at the back again.
???HP ENVY 15K LT W10 Pro 21H1 64Bit/750GB HD/16GB Ram/Avast Premium 21.9.2493b/Secureline VPN v.5.12.5699b/ADU v.21.3b/ASB v.94.0b/SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/ADU v.21.4b/SANDBOXIE/HotSpot Shield
 Avast Mobile Security (Android)

LAYERED SECURITY SOFTWARE

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31301
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Automatic buy
« Reply #2 on: December 18, 2015, 06:31:46 PM »
The order number is in the email you received af the purchase.

If it was handled by Digital River and you used a credit card there is no order number needed.
https://www.avast.com/faq.php?article=AVKB126

For Nexway there is no order number needed at all.
https://www.avast.com/faq.php?article=AVKB136

Offline timmy.kinnunen

  • Newbie
  • *
  • Posts: 3
Re: Automatic buy
« Reply #3 on: December 19, 2015, 09:06:54 AM »
The order number is in the email you received af the purchase.

If it was handled by Digital River and you used a credit card there is no order number needed.
https://www.avast.com/faq.php?article=AVKB126

For Nexway there is no order number needed at all.
https://www.avast.com/faq.php?article=AVKB136


Its over a year when i got my licences. i cant find the numbers in my email anymore since avast cleans my mailbox time to time.
Allso i cant seem to find place where to put my card number.

I got digital river

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31301
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Automatic buy
« Reply #4 on: December 19, 2015, 12:45:23 PM »
Looks to me it is very clear where you put the last 5 numbers of your card to login.