PC Cleaner Pro

[REDACTED]

Okay, all done and file attached.

I will run the install and let you know that all is okay.

Thanks

Steve

[REDACTED]

All done and fully installed and working.

Many thanks for your kind help it has saved me lots of headaches.

Avast  1   v   0  AVG

Thanks Again

Steve

[essexboy]

Subject to no further problems   

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Remove tools

Download and run Delfix
Select the options as shown



: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article

I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

If you do need to keep Java then download JavaRa
Run the programme and select  Remove Java Runtime.  Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version



Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware



Malwarebytes

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme 

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide  Best security practices Keep safe  :wave:

[REDACTED]

All done.

Java disabled and Malwarebytes I already run. I am not sure why it didn't find the infection in the first place.

Many Thanks again


Steve

[REDACTED]

I have one small issue with this which may be something that can be changed in the settings but if you could advise please:-

When trying to open a hyperlink from within an e-mail (for example when trying to accept an invitation in Linkedin) I get the following error message:-

General failure. The URL was "https://www.linkedin.com/comm/people/invite-accept?mboxid=16
The requested lookup key was not found in any active activation context.

Any help is always appreciated.


Kind Regards

Steve

[bob3160]

@Jazzman4551,
It's a question that needs to be asked about at LinkedIn:
https://help.linkedin.com/app/home

[Eddy]

Just a guess, you are using IE as browser...
Perform a repair of IE and see if the problem is solved.

[Pondus]

Google >> hyperlink dont work in mail

[REDACTED]

@Jazzman4551,
It's a question that needs to be asked about at LinkedIn:
https://help.linkedin.com/app/home

LinkedIn was just an example, it happens anytime there is a hyperlink in an e-mail. I am using Chrome as the browser.

[DavidR]

@Jazzman4551,
It's a question that needs to be asked about at LinkedIn:
https://help.linkedin.com/app/home

LinkedIn was just an example, it happens anytime there is a hyperlink in an e-mail. I am using Chrome as the browser.

Has Chrome been selected as your default browser ?

If it is then any internet link (from any program) should open chrome or your default browser.

[REDACTED]

Chrome is the default browser.

It only with happens with hyperlinks in e-mails. My work around is to send messages to my personal e-mail address on another machine and open them from there. (AVG is the av on there).

I have never seen this problem before and it only occurred after I installed Avast.

[Pondus]

I have never seen this problem before and it only occurred after I installed Avast.

https://www.google.no/search?sclient=tablet-gws&client=ms-opera-mini-android&site=webhp&source=hp&q=hyperlink+dont+work+in+mail&oq=hyperlink+dont+work+in+mail&gs_l=tablet-gws.12...4789.4789.0.5867.1.1.0.0.0.0.106.106.0j1.1.0....0...1c.2.64.tablet-gws..1.0.0.QC1KHcLK19g

[schmidthouse]

I have never seen this problem before and it only occurred after I installed Avast.

https://www.google.no/search?sclient=tablet-gws&client=ms-opera-mini-android&site=webhp&source=hp&q=hyperlink+dont+work+in+mail&oq=hyperlink+dont+work+in+mail&gs_l=tablet-gws.12...4789.4789.0.5867.1.1.0.0.0.0.106.106.0j1.1.0....0...1c.2.64.tablet-gws..1.0.0.QC1KHcLK19g

Ah, nice link Pondus.