Hi! I've been using avast! AV Home for awhile now and have recently been encountering difficulties updating the program/database. Every time it performs an automatic update it reports that an error occurred and does not provide any further information. Any attempts to update it manually via the main interface leads to nothing (i.e., it doesn't do anything). I've checked a few logs, but I don't really know what the error codes mean:
[AV NT Log]
Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002
An error has occured while attempting to update. Please check the logs.
[Setup.log]
19:16:19 min/gen Started: 11.12.2005, 19:16:19
19:16:19 min/gen Running setup_av_pro-2e3 (739)
19:16:19 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
19:16:19 vrb/sys Computer WinName: LCARS
19:16:19 min/sys Windows Net User: LCARS\Jesse
19:16:19 min/gen Cmdline: /sfx /sfxstorage "C:\DOCUME~1\Jesse\LOCALS~1\Temp\_av_sfx.tm~a03364" /srcpath "H:\Recovery and Drivers\Avast AV Home Edition"
19:16:19 vrb/gen DldSrc set to sfx
19:16:19 min/gen Old version: 2b3 (691)
19:16:19 nrm/gen SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
19:16:19 nrm/int SYNCER: Type: use IE settings
19:16:19 nrm/int SYNCER: Auth: another authentication, use WinInet
19:16:19 vrb/pkg Part prg_av_pro-2e3 was guessed as installed
19:16:19 vrb/pkg Part vps-54302 is installed
19:16:19 vrb/pkg Part news-44 is installed
19:16:19 vrb/pkg Part setup_av_pro-2e3 was guessed as installed
19:16:19 min/gen Old version: 2b3 (691)
19:16:19 vrb/fil SetExistingFilesBitmap: 757->135->63
19:16:19 min/gen GUID: e11b227c-a996-48a5-891a-501a925d72cd
19:16:19 nrm/gen SelectCurrent: selected server 'tmp sfx storage' from 'sfx'
19:16:19 min/pkg GetPackages - set proxy for inet
19:16:19 nrm/int SYNCER: Type: use IE settings
19:16:19 nrm/int SYNCER: Auth: another authentication, use WinInet
19:17:54 vrb/gen Operation set to INST_OP_UNKNOWN
19:17:54 nrm/pkg Transferred files: 0
19:17:54 nrm/pkg Transferred bytes: 0
19:17:54 nrm/pkg Transfer time: 0 ms
19:17:54 vrb/fil NeedReboot=false
19:17:54 min/gen Return code: 0x20000001 [Nothing done]
19:17:54 min/gen Stopped: 11.12.2005, 19:17:54
I've tried repairing Avast Anti-Virus, but I get the following error:
"avast!
A setiface error has occurred: 2
Try to reinstall or contact support, please."
So, being unable to repair OR uninstall the software, I tried downloading the latest installer and running it, but I get either of these errors, or sometimes both:
"Setup does not contain all the needed components. Uninstall the current version and run the setup again, please."
"Setup: setupeng.exe - Application Error : The instruction at "0x7473669f" referenced memory at "0x5c2c3b7c". The memory could not be "read".
Click on OK to terminate the program
Click on CANCEL to debug the program"
Soooo... any ideas what to do? I'm kinda stuck...