Author Topic: customer support is thee WORST  (Read 7615 times)

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Re: customer support is thee WORST
« Reply #15 on: December 15, 2015, 02:26:27 AM »
Well how was i to know this ahead of time? :-[

Offline bob3160

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Re: customer support is thee WORST
« Reply #16 on: December 15, 2015, 03:15:28 PM »
Well how was i to know this ahead of time? :-[
As requested, please post your support ticket number here and we'll try to speed things up. :)
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Offline Eddy

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Re: customer support is thee WORST
« Reply #17 on: December 15, 2015, 03:40:36 PM »
tharless,
(re)search/reading and thinking before doing something is a good practice. ;)

eamesy,
same goes for you.

And yes the text in the mail (about the 24 hours) is not exactly what you could call accurate.
If I remember correctly there is a post from avast saying they will change it.
Apparently they still haven't done so. :(

Offline DavidR

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Re: customer support is thee WORST
« Reply #18 on: December 15, 2015, 04:01:13 PM »
Well how was i to know this ahead of time? :-[

You can't and I'm not blaming you, my comment was to prevent further delays on what is already frustratingly overdue resolution by submitting further tickets.

Those trying to help here in this topic are avast users not avast staff.
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Re: customer support is thee WORST
« Reply #19 on: December 16, 2015, 05:31:29 AM »
Bob3160  i DID post the ticket #  did you not see it? Ticket ID: 58477 thanks for trying  i just want my refunds

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Re: customer support is thee WORST
« Reply #20 on: December 21, 2015, 05:48:11 PM »
well STILL NO REFUNDS NOR REPLY to my ticket-- i actually cant even locate my ticket ....where did that go????
« Last Edit: December 21, 2015, 05:49:47 PM by tharless562 »

Offline Eddy

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Re: customer support is thee WORST
« Reply #21 on: December 21, 2015, 06:03:27 PM »
To see the status of a ticket, click on the link in the confirmation email that was send to you.

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Re: customer support is thee WORST
« Reply #22 on: December 22, 2015, 03:16:45 AM »
i must have deleted it   why oh why dont they ever reply???

Offline Eddy

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Re: customer support is thee WORST
« Reply #23 on: December 22, 2015, 10:10:29 AM »
You have been told several times about submitting multiple tickets.
Start counting from the date of the last submitted/changed one.