scan stuck at 98% - can't cancel or stop it

[REDACTED]

Hi all,
Small problem with my weekly scan.  It seems to be stuck at 98%.  It won't stop or pause, and I can't end the process.  Not using any cpu, as far as I can see.

Running program version 11.1.2245, visrus definition versions unknown.

My system is XP, SP3.

Thanks for any help or advice.

Edit:  also, the shields are all disabled, and won't turn on.

[Rednose]

Hi frankey99

As the shields are disabled, try a repair of Avast first :

1) Start - Control Panel - Add/Remove Programs - Avast! - Change.
2) Repair.
3) Follow the instructions.
4) Reboot.

Greetz, Red.

[REDACTED]

Thanks Rednose,

The add/remove programs wouldn't build the list, so  I rebooted.

As soon as it came back up, the scan started at the 98% mark, and still won't allow pause/stop.

The add/remove programs also still won't build the list.

[REDACTED]

I suppose I need to uninstall Avast and re-install...

Is there anyone who can tell me next steps, how to start doing that?

[Asyn]

1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

[REDACTED]

Thanks Asyn, that did the job.

Had to download the setup exe 5 times though... it kept failing at various stages..

All good now, thanks a lot!

On edit:  just curious about one thing, after I re-installed, it still remembered my exclusions... wondering how it could remember those, since I uninstalled everything... I guess it stores those somewhere else...

[Asyn]

You're welcome.