Author Topic: Email signature won't stay disabled  (Read 3454 times)

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Offline TalkiToaster

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Email signature won't stay disabled
« on: December 16, 2015, 03:10:12 PM »
Hey,

This seems to be a new issue, but the "Insert note into clean message (outgoing)" option doesn't stay disabled for me (and has actually recently re-enabled itself).

I tried following the "How to disable Avast Email signature" instructions (including restarting), but no matter what I do, the option turns itself back on shortly after I disable it.

I did a search, but the only other people I found reporting this were using Avast Business, which doesn't apply to me.

Any suggestions? This is really annoying :(

Thanks.

Offline moroni

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Re: Email signature won't stay disabled
« Reply #1 on: December 16, 2015, 03:33:48 PM »
How to disable Avast Email signature  -> https://forum.avast.com/index.php?topic=180216.0

Offline TalkiToaster

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Re: Email signature won't stay disabled
« Reply #2 on: December 16, 2015, 03:36:49 PM »
Okay, what... why are there two settings (one in Mail Shield, and one in General), that both claim to do the same thing, but only one of them works?

I even read that post, but I completely missed the fact that there was a different setting to the one I was using.
« Last Edit: December 16, 2015, 03:40:17 PM by TalkiToaster »

Offline MartinZ

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Re: Email signature won't stay disabled
« Reply #3 on: December 16, 2015, 03:57:57 PM »
Because the original was to difficult to find.

Offline TalkiToaster

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Re: Email signature won't stay disabled
« Reply #4 on: December 16, 2015, 04:10:08 PM »
Sure, I won't deny that the Mail Shield setting would be harder to find, but making the Mail Shield setting completely useless is just a bug!

There's several issues I see here:
  • "Enable Avast email signature" and "Insert note into clean message (outgoing)" control two different settings, rather than controlling the same setting.
  • "Enable Avast email signature" overrides "Insert note into clean message (outgoing)", making the latter useless.
  • "Enable Avast email signature" defaults to true, regardless of the current state of "Insert note into clean message (outgoing)".
Admittedly points 2 and 3 would become moot if point 1 was fixed. Either that or "Insert note into clean message (outgoing)" should just be removed (which would also be confusing, since then the settings for controlling signature insertion in received messages would be in a different place to sent messages!).

I'm honestly really annoyed that "Enable Avast email signature" overrode my current behaviour. It just reads like "let's punish the users who knew where the Mail Shield setting was, by re-enabling the signature, and making the old setting useless... nothing like some free advertising!".
« Last Edit: December 16, 2015, 04:16:17 PM by TalkiToaster »

Offline MartinZ

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Re: Email signature won't stay disabled
« Reply #5 on: December 16, 2015, 05:24:36 PM »
Yes it's a bug and we will fix it.

Offline DavidR

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Re: Email signature won't stay disabled
« Reply #6 on: December 16, 2015, 06:57:33 PM »
Okay, what... why are there two settings (one in Mail Shield, and one in General), that both claim to do the same thing, but only one of them works?

I even read that post, but I completely missed the fact that there was a different setting to the one I was using.

The reason there is a second option, is for those using only webmail and don't have the Mail Shield installed, they wouldn't have been able to stop it.

Looks like they need to finesse this duplication bug.
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Offline /# Thomas #/

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Re: Email signature won't stay disabled
« Reply #7 on: May 02, 2016, 05:19:43 PM »
Yes it's a bug and we will fix it.

Any news on when this will be fixed? It is still occurring in ABS 11.1.2510, the latest version provided.

Offline Pondus

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Re: Email signature won't stay disabled
« Reply #8 on: May 02, 2016, 06:10:29 PM »
Yes it's a bug and we will fix it.

Any news on when this will be fixed? It is still occurring in ABS 11.1.2510, the latest version provided.
The above posts is related to  Avast Free/Pro/IS/Premier

you may ask in  Avast EndPoint/Avast For Business  forum section

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Offline DavidR

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Re: Email signature won't stay disabled
« Reply #9 on: May 02, 2016, 06:15:55 PM »
Yes it's a bug and we will fix it.

Any news on when this will be fixed? It is still occurring in ABS 11.1.2510, the latest version provided.

It already has in the avast versions concerned in this forum Avast Free/Pro/IS/Premier, I don't know about the ABS product you mention.

Have you raised this in the sub-forum for ABS ?
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Offline ZedsterX

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Re: Email signature won't stay disabled
« Reply #10 on: October 02, 2018, 11:07:36 AM »
Over 3 years and this is still an issue.   :-\

Offline Asyn

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Re: Email signature won't stay disabled
« Reply #11 on: October 02, 2018, 11:32:02 AM »
Over 3 years and this is still an issue.   :-\
Nope, it isn't. Which version are you using..?
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Offline DavidR

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Re: Email signature won't stay disabled
« Reply #12 on: October 02, 2018, 06:02:46 PM »
Over 3 years and this is still an issue.   :-\

It is never a good idea to open a topic so old, much has changed in three years with both email clients and antivirus versions.

I certainly don't see it, I have disabled email signatures and they have remained that way since I disabled it.

If you are having an issue we are going to need more information on your system.  If you have an old avast version, you will have to know that if a new program update resolves this issue, old programs prior to the update aren't updated retrospectively.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 19.7.2388 (build: 19.7.4674.494)/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/