Author Topic: unprotected  (Read 7166 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
unprotected
« on: December 17, 2015, 03:46:07 PM »
Hi everyone, since years now using Avast Free Antivirus, very happy about it too and all of a sudden I find Avast not working anymore. The Little Icon is red. Entering Avast it says the registration is fine but unprotected,....if I click in the words 'restore all', nothing Works. No updates, nothing.....Anyone knows what to do? Do not want to download an other antivirus....Thanks in advance

Online DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 88895
  • No support PMs thanks
Re: unprotected
« Reply #1 on: December 17, 2015, 03:59:53 PM »
What avast version are you using, 11.1.2245 is the latest ?

What is your Operating System ?

IN the mean time you can try an Avast Repair - Control Panel > Programs and Features > Avast Antivirus - Change. From the next screen select Repair and OK your way out, reboot.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

REDACTED

  • Guest
Re: unprotected
« Reply #2 on: December 17, 2015, 08:49:07 PM »
The operating system is Windows 7 home Premium, I have tried to desinstall the program with the panel the control desinstalling program and then they ask you to repair which I did first, rebooted but nothing happened. Then I downloaded the avast clean and desinstalled  the program in the secure mode and installed it again in the normal windows. But the same thing, it says I am unprotected.....I have to see which versión it is though, I am now on an other computer. But thank you already a lot for answering and taking your time.

Online DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 88895
  • No support PMs thanks
Re: unprotected
« Reply #3 on: December 17, 2015, 10:09:01 PM »
You're welcome.

Lets see what you find on the version you were trying to install.

Here is a link to the direct download locations for the latest avast versions, https://forum.avast.com/index.php?topic=179855.0.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

REDACTED

  • Guest
Re: unprotected
« Reply #4 on: December 18, 2015, 03:06:20 PM »
it is the latest version I installed and I just checked it is still all in red. When I  click on resolve, nothing happens. I rebooted allready 4 times,... :-\

Online DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 88895
  • No support PMs thanks
Re: unprotected
« Reply #5 on: December 18, 2015, 03:36:48 PM »
What other security based programs do you have installed (anti-spy/malware, firewall, etc.) ?

Do you happen to have Windows Defender running ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

REDACTED

  • Guest
Re: unprotected
« Reply #6 on: December 18, 2015, 07:12:45 PM »
Firewall is on apparently, Windows defender definately not and there is no other antivirus that I know of...Thanks again.

Online DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 88895
  • No support PMs thanks
Re: unprotected
« Reply #7 on: December 18, 2015, 08:04:13 PM »
The firewall needs to be on avast free doesn't have one. The win7 firewall has outbound protection, but it is disabled by default, so it shouldn't be getting in the way.

OK, you said you did this:
Quote from: info947
Then I downloaded the avast clean and desinstalled  the program in the secure mode and installed it again in the normal windows.

Normally we suggest a clean reinstall and in a specific order, whilst you may have done that, it is just to seek confirmation.

1. Uninstall avast from the control panel > programs and features > avast, if it suggests a repair or anything else ignore the suggestion and continue with the uninstall.
2. After the uninstall reboot.
3. Run the avast uninstall utility, from normal mode. The uninstall utility will ask to do this in safe mode, answer Yes. It will handle the boot to safe mode and run the utility, reboot.
4. now install the latest version of avast.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

REDACTED

  • Guest
Re: unprotected
« Reply #8 on: December 18, 2015, 10:06:52 PM »
That is exactly what I have done,....but the PC is still unprotected....

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37504
  • Not a avast user
Re: unprotected
« Reply #9 on: December 18, 2015, 11:20:16 PM »
i suggest posting diagnostic logs so Essexboy can have a look


Online DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 88895
  • No support PMs thanks
Re: unprotected
« Reply #10 on: December 18, 2015, 11:28:36 PM »
I'm at a loss as to what else to try.

But there analysis tools that you could try to see if there is any underlying issue that may be impacting. Check out this topic, whilst it is normally for malware analysis there is one general tool that may help analyse your general system state.

See https://forum.avast.com/index.php?topic=53253.0.
The tool is the second one down the topic, Farbar Recovery Scan Tool (or FRST for short), running that doesn't remove anything, it analyses your system and generates two logs called FRST.txt and Additions.txt. Attach these to your next post and I will try to get one of the analysts to check them out.

Full instructions on where to get this tool and how to run it is contained in the topic.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: unprotected
« Reply #11 on: December 19, 2015, 06:29:04 AM »
Sounds like the OP did install the buggy beta.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Online DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 88895
  • No support PMs thanks
Re: unprotected
« Reply #12 on: December 19, 2015, 02:54:09 PM »
Sounds like the OP did install the buggy beta.

Whilst it is a possibility, I find that unlikely.

Given he has only joined the forum 2 days ago and this is usually where a beta would have come from. To get this failed beta auto update, info947 would have had to installed a previous beta build to be offered/updated to the failed version.

Though it is possible to browse the forums without being a member.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48523
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: unprotected
« Reply #13 on: December 19, 2015, 10:32:14 PM »
If we had the version Number that was installed, there wouldn't be any guesswork. :)
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: unprotected
« Reply #14 on: December 19, 2015, 10:35:30 PM »
If we had the version Number that was installed, there wouldn't be any guesswork. :)
Yep. :)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0