Author Topic: Have Secure Virtual Machine, but no NG  (Read 2459 times)

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Offline Nori-chan

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Have Secure Virtual Machine, but no NG
« on: December 17, 2015, 12:19:10 AM »
Hello everyone.

I have Windows 8.1 Pro 64-Bits (Too many problems with Windows 10, going back).

I have here AIS, with Secure Virtual Machine, but there's no Avast NG in the Task Manager.
If I try the command "ngtool.exe isready" in the ng folder:

error: NG machines are *NOT* ready to use, error: 0x00000032

What do I have to do to use the NG?

Thank you guys for helping me.
CPU: Intel Core i5-4200U 1.60GHz - 2.30GHz
RAM: 8GB
GPU: Nvidia GT740M - 2GB
OS: Windows 10 Education (64 Bits - 16299.192) and Ubuntu 16.04 LTS
Security software: Avast Premier (17.9.2322), MBAM (free), ESET Online Scanner (on-demand)

Offline Eddy

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Re: Have Secure Virtual Machine, but no NG
« Reply #1 on: December 17, 2015, 12:49:19 AM »
Is hardware virtualization enabled in the bios ?
Did you perform a clean installation of Windows 8.1 ?
Did you perform a repair of avast ?
Did you perform a clean installation of the latest avast version ?

Offline Nori-chan

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Re: Have Secure Virtual Machine, but no NG
« Reply #2 on: December 17, 2015, 03:17:33 AM »
1 - Is hardware virtualization enabled in the bios ?
2 - Did you perform a clean installation of Windows 8.1 ?
3 - Did you perform a repair of avast ?
4 - Did you perform a clean installation of the latest avast version ?

1 - Yes (The only option in BIOS that probably is about it is "Virtualization", which is on).
2 - Yes (I did it yesterday)
3 - Not yet, will try now. EDIT: No success, still doesn't have NG.
4 - Yes, since I reinstalled Windows yesterday, then I just installed the latest version of Avast.

EDIT: Even if there's no Avast NG in the task manager now, I remember seeing it only once in the task manager, but I think it should be open all the time, right?
« Last Edit: December 17, 2015, 03:31:46 AM by Nori-chan »
CPU: Intel Core i5-4200U 1.60GHz - 2.30GHz
RAM: 8GB
GPU: Nvidia GT740M - 2GB
OS: Windows 10 Education (64 Bits - 16299.192) and Ubuntu 16.04 LTS
Security software: Avast Premier (17.9.2322), MBAM (free), ESET Online Scanner (on-demand)

Offline Eddy

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Re: Have Secure Virtual Machine, but no NG
« Reply #3 on: December 17, 2015, 11:49:40 AM »
Ok, make sure you have this version :
https://forum.avast.com/index.php?topic=179855.0

Control panel > software > avast > change
Is the virtualization enabled ?
If not, do so and reboot.

If it is,
disable it and reboot
enable it again and reboot

Let's see if that is a making a difference.

Offline Nori-chan

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Re: Have Secure Virtual Machine, but no NG
« Reply #4 on: December 17, 2015, 03:51:58 PM »
Ok, make sure you have this version :
https://forum.avast.com/index.php?topic=179855.0

Control panel > software > avast > change
Is the virtualization enabled ?
If not, do so and reboot.

If it is,
disable it and reboot
enable it again and reboot

Let's see if that is a making a difference.

My Avast version is 11.1.2245, so I bet it`s the same as the page you showed.
I can`t find the "Visrtualisation" item. The correct name is "Secure Virtual Machine"?.
« Last Edit: December 17, 2015, 03:56:02 PM by Nori-chan »
CPU: Intel Core i5-4200U 1.60GHz - 2.30GHz
RAM: 8GB
GPU: Nvidia GT740M - 2GB
OS: Windows 10 Education (64 Bits - 16299.192) and Ubuntu 16.04 LTS
Security software: Avast Premier (17.9.2322), MBAM (free), ESET Online Scanner (on-demand)

Offline Eddy

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Re: Have Secure Virtual Machine, but no NG
« Reply #5 on: December 17, 2015, 04:24:34 PM »

Offline Nori-chan

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Re: Have Secure Virtual Machine, but no NG
« Reply #6 on: December 17, 2015, 04:38:13 PM »
Looks like that explains it.
https://forum.avast.com/index.php?topic=176669.0

I disabled and then re-enabled the "Secure Virtual Machine", but no luck  :-\

EDIT: I don't know if this can help, but here is what the "ngtool.log" had inside:

17.12.2015 13:30:32.328  1532 | error: CLSID_SessionAsw creation failed, error: 0x80040154
17.12.2015 15:22:13.302  1528 | error: CLSID_SessionAsw creation failed, error: 0x80040154


EDIT2: Just found this in my Task Manager (check image)

Strangely, it disappeared few moments later.
« Last Edit: December 18, 2015, 03:59:12 AM by Nori-chan »
CPU: Intel Core i5-4200U 1.60GHz - 2.30GHz
RAM: 8GB
GPU: Nvidia GT740M - 2GB
OS: Windows 10 Education (64 Bits - 16299.192) and Ubuntu 16.04 LTS
Security software: Avast Premier (17.9.2322), MBAM (free), ESET Online Scanner (on-demand)