Author Topic: Green Box  (Read 5706 times)

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Green Box
« on: December 18, 2015, 03:36:01 PM »
A green box has just popped up on my desktop saying "Avast Free Antivirus You are protected with a TICK".  I have never seen this box before, and it is obtrusively placed, and I cannot delete it.  Help, please.

Offline Asyn

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Re: Green Box
« Reply #1 on: December 18, 2015, 03:59:15 PM »
Post a screenshot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Green Box
« Reply #2 on: December 18, 2015, 04:06:33 PM »
Sorry, I can't.  When I click on the inset image icon, I just get [img] [img] come up on screen

Offline Asyn

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Re: Green Box
« Reply #3 on: December 18, 2015, 04:09:31 PM »
If you reply here you'll find the option below the text box -> "Attachments and other options"
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Green Box
« Reply #4 on: December 18, 2015, 04:11:46 PM »
Thanks.  Image attached.  You will see how obtrusive the box is, it cannot be moved or deleted

Offline DavidR

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Re: Green Box
« Reply #5 on: December 18, 2015, 04:14:01 PM »
That popup is normally only seen when you hover the mouse over the avast tray icon.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: Green Box
« Reply #6 on: December 18, 2015, 04:15:40 PM »
I have no Avast Tray icon showing, the box appeared just after running a SmartScan

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Re: Green Box
« Reply #7 on: December 18, 2015, 04:17:13 PM »
Reboot your system.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline DavidR

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Re: Green Box
« Reply #8 on: December 18, 2015, 04:24:15 PM »
I have no Avast Tray icon showing, the box appeared just after running a SmartScan

I'm on my XP Pro system so that popup doesn't appear in the case I mentioned, as it is cruddy text based notification. But it is the same as your image on my win7 netbook when I hover over the tray icon, I haven't seen it appear on Smart Scans either (though I rarely run them on this netbook).
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: Green Box
« Reply #9 on: December 18, 2015, 04:28:51 PM »
Just sorted it, I think.  Activated Shutdown and a message said that Windows 10 was updating.  So I shut the machine down, restarted it,and the green box disappeared.  Must have been stuck between the update and shutdown.  This is the problem with Windows 10, it does not tell you when it is updating, so you do not know until you try to shut down.

Anyway, thank you all for your replies.

Offline DavidR

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Re: Green Box
« Reply #10 on: December 18, 2015, 04:37:27 PM »
You're welcome, glad that you have it sorted now.

These are the things that have me hanging back from win10. I think as and when I do get it I will get the Win10 Pro version to stop this update nonsense.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: Green Box
« Reply #11 on: December 18, 2015, 04:45:19 PM »
I agree, if you are going to update with a paid version, Pro is the one to go for.  Of course, if you are still on XP you will have to pay anyway!

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Re: Green Box
« Reply #12 on: December 18, 2015, 04:50:09 PM »
Anyway, thank you all for your replies.
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0