Author Topic: I didn't receive or see a license or activation code for Avast SecureLine VPN  (Read 4819 times)

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Offline _annie_

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I ordered SecureLine VPN but I didn't receive or see a license file, I only see the setup file for SecureLine when I login at avast.com/find-order.
I add a ticket #69961 2 days ago, but unfortunately still no answer  ???

Offline Asyn

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Be patient, it can take up to 7 business days.
Win 8.1 [x64] - Avast PremSec 21.10.6772.IBC [UI.679] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.3 - SecureLine 5.14 - Driver Updater 21.3 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline schmidthouse

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I ordered SecureLine VPN but I didn't receive or see a license file, I only see the setup file for SecureLine when I login at avast.com/find-order.
I add a ticket #69961 2 days ago, but unfortunately still no answer  ???

In addition to the response by Asyn also check your Spam/Junk email folders as sometimes the communication can end up in wrong folder :)
???HP ENVY 15K LT W10 Pro 21H1 64Bit/750GB HD/16GB Ram/Avast Premium 21.9.2493b/Secureline VPN v.5.12.5699b/ADU v.21.3b/ASB v.94.0b/SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/WD/ADU v.21.3b/SANDBOXIE/MailWasherPRO/HotSpot Shield
     
RIP*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE

Offline _annie_

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7 business days? I use Avast Internet Security Advanced for many years now, never a problem I'm a happy costumer so far... so I ordered SecureLine VPN 2 days ago to use it immediately (after the trial).

And I received a mail with the message:

Due to an error in our system unfortunately we can give no activation code at this time. Your code will be published within 48 hours on avast.com/find-order.

So I've searched and eventually found my license... not in my spam folder, not at avast.com/find-order, but in my.avast.com  :)
« Last Edit: December 18, 2015, 05:57:55 PM by _annie_ »

Offline Asyn

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Thanks for the feedback, glad you got it fixed.
Win 8.1 [x64] - Avast PremSec 21.10.6772.IBC [UI.679] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.3 - SecureLine 5.14 - Driver Updater 21.3 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline schmidthouse

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Snip>"So I've searched and eventually found my license... not in my spam folder, not at avast.com/find-order, but in my.avast.com"

Yes thanks, as I would have thought you'd receive the License in your email as I did.
Good to know. :)
???HP ENVY 15K LT W10 Pro 21H1 64Bit/750GB HD/16GB Ram/Avast Premium 21.9.2493b/Secureline VPN v.5.12.5699b/ADU v.21.3b/ASB v.94.0b/SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/WD/ADU v.21.3b/SANDBOXIE/MailWasherPRO/HotSpot Shield
     
RIP*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE

Offline joseph156

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I just purchased my license for VPN, was from a download.
Tried to install it and got license file is empty.
Then went online put in for it to be resent by email.
Did that twice and both times invalid licenses.
Then went and tried to download from site.
Nothing, after clicking on the Download box, the pointer turns to a red X.
Nothing else.

Avast has 1 hour to get me my license or head to bank tomorrow and have charges reversed.

Money has already been withdrawn from my bank account.


Offline schmidthouse

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Hello Joseph
If there is no successful information/direction forth-coming, You can open/submit a 'support ticket' which will help sort this issue out.

Contact Avast support: 
http://support.avast.com > Scroll down and Submit a Support Ticket
???HP ENVY 15K LT W10 Pro 21H1 64Bit/750GB HD/16GB Ram/Avast Premium 21.9.2493b/Secureline VPN v.5.12.5699b/ADU v.21.3b/ASB v.94.0b/SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/WD/ADU v.21.3b/SANDBOXIE/MailWasherPRO/HotSpot Shield
     
RIP*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE