Storebox Connection Issues

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Anyone else having issues with Avast Business blocking access of Storebox?
I have installed Swisscom Storebox and for some reason, Avast Business blocks this application from connecting to the cloud server

Things done:
1. Added the storebox application in the exclusion list:
  a. Settings > Exclusions
  b. Settings > Active Protection > Web Shield > Exclusions > Processes to Exclude
  c. Settings > Active Protection > File System Shield > Exclusions
2. Searched online for other options/resolutions, to no avail
3. Some websites/forums provided only solutions for regular Avast AntiVirus and not Business Security

Any help will be appreciated

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Not familiar with the product myself, but it's possible there is a subcomponent of the application that does the legwork and is still somehow blocked, like a service or something.  See if you can investigate the logs of Storebox to offer some clues.  Would not hurt to contact the vendor for support too.   

Are you using Business standard or premium (with firewall)?

3. Some websites/forums provided only solutions for regular Avast AntiVirus and not Business Security

What solutions did they offer?  It might also help provide some clues.  Does this help?  https://kb.ctera.com/article/using-ctera-agent-with-avast-antivirus-292.html