Author Topic: Downadup/Conficker worm? Or what?  (Read 14103 times)

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Offline TwinHeadedEagle

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Re: Downadup/Conficker worm? Or what?
« Reply #30 on: December 25, 2015, 10:25:36 AM »
Other steps?
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Re: Downadup/Conficker worm? Or what?
« Reply #31 on: December 25, 2015, 01:30:02 PM »
Lost the remote control connection and (not having a telephone) had to wait until my mother woke up this morning. But now I'll get back to it...

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Re: Downadup/Conficker worm? Or what?
« Reply #32 on: December 25, 2015, 02:31:43 PM »
Did the flush. FSS.txt attached.

Offline Eddy

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Re: Downadup/Conficker worm? Or what?
« Reply #33 on: December 25, 2015, 02:35:35 PM »
Are all windows updates installed ?
What exact version of avast is installed ?

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Re: Downadup/Conficker worm? Or what?
« Reply #34 on: December 25, 2015, 02:52:23 PM »
All windows updates were installed - UP UNTIL 3 days ago when this problem first started (after registering/updating to Avast 2015). Now, Windows update encounters an "unknown error" and can't even connect. Avast was subsequently uninstalled yesterday  (see previous posts).

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Re: Downadup/Conficker worm? Or what?
« Reply #35 on: December 25, 2015, 02:54:44 PM »
And when I just looked at "Review Your Update History", it doesn't show ANY updates: "You have not tried to install any updates for your computer."

 :(

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Re: Downadup/Conficker worm? Or what?
« Reply #36 on: December 25, 2015, 02:56:37 PM »
And yet, when you look at "Installed Updates", there are LOTS of them listed thru 12/10/2015. Go figure...

Offline Eddy

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Re: Downadup/Conficker worm? Or what?
« Reply #37 on: December 25, 2015, 03:04:54 PM »
Quote
after registering/updating to Avast 2015
If you really mean 2015, perform a clean installation of the latest avast version.
https://forum.avast.com/index.php?topic=179855.0

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Re: Downadup/Conficker worm? Or what?
« Reply #38 on: December 25, 2015, 03:10:07 PM »
I'd love to, but as previously mentioned, I cannot connect to the Avast website - or any other antivirus-type website. However, I can still connect to NON-antivirus websites (like Yahoo, Google and Facebook). So the internet connection is still there. It's just limited to certain websites...

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Re: Downadup/Conficker worm? Or what?
« Reply #39 on: December 25, 2015, 03:13:33 PM »
And sorry, yes I meant 2016. It updated and after that, problems started...

Offline Eddy

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Re: Downadup/Conficker worm? Or what?
« Reply #40 on: December 25, 2015, 03:21:08 PM »
I would perform a clean installation of avast and see if it makes a difference.

Offline TwinHeadedEagle

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Re: Downadup/Conficker worm? Or what?
« Reply #41 on: December 25, 2015, 03:28:45 PM »
Something is messed up with this system and I really don't know what else we can try. I suggest to simply reinstall Windows.
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Re: Downadup/Conficker worm? Or what?
« Reply #42 on: December 25, 2015, 03:33:02 PM »
Eddy, how can I perform a clean install of Avast when I cannot connect to the Avast website? Also, I'm working via remote control from 700 miles away. So I don't have direct physical access to the computer...  :(

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Re: Downadup/Conficker worm? Or what?
« Reply #43 on: December 25, 2015, 03:40:36 PM »
TwinHeadedEagle: Yeah, I definitely agree. Something is seriously messed up. But I really do appreciate your trying to help. Merry Christmas! :-)

Offline Eddy

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Re: Downadup/Conficker worm? Or what?
« Reply #44 on: December 25, 2015, 03:43:24 PM »
Quote
I cannot connect to the Avast website
She can't but you can ;)
- Remove avast through control panel.
- Run avastclear > http://downloads.ache.nl/avastclear.exe
- Install the latest version > https://forum.avast.com/index.php?topic=179855.0