Author Topic: Storebox Connection Issues  (Read 2424 times)

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Storebox Connection Issues
« on: December 29, 2015, 10:28:40 AM »
Anyone else having issues with Avast Business blocking access of Storebox?
I have installed Swisscom Storebox and for some reason, Avast Business blocks this application from connecting to the cloud server

Things done:
1. Added the storebox application in the exclusion list:
  a. Settings > Exclusions
  b. Settings > Active Protection > Web Shield > Exclusions > Processes to Exclude
  c. Settings > Active Protection > File System Shield > Exclusions
2. Searched online for other options/resolutions, to no avail
3. Some websites/forums provided only solutions for regular Avast AntiVirus and not Business Security

Any help will be appreciated

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  • Guest
Re: Storebox Connection Issues
« Reply #1 on: January 01, 2016, 12:25:21 AM »
Not familiar with the product myself, but it's possible there is a subcomponent of the application that does the legwork and is still somehow blocked, like a service or something.  See if you can investigate the logs of Storebox to offer some clues.  Would not hurt to contact the vendor for support too.   ;)

Are you using Business standard or premium (with firewall)?

3. Some websites/forums provided only solutions for regular Avast AntiVirus and not Business Security

What solutions did they offer?  It might also help provide some clues.  Does this help?  https://kb.ctera.com/article/using-ctera-agent-with-avast-antivirus-292.html