I'm having a similar issue. My premium license expired 12/31/15. I went to play store and bought the year premium subscription, and have several devices. The myavast.com site can connect and perform Web commands to all but one. That one added a new device in green and grayed out the original device on the website. The grayed out one says it's no longer paired. The green one says the premium license is valid. I had opened the app on that phone, clicked go premium, and selected that I have an existing license, and completed that. It reported it would do a license refresh, and the go premium option disappeared. All seemed well. But when I go to the grayed out device I can't perform any Web commands - the icons aren't there. And when I go to the green one, it says the premium license is valid, but when I chose a Web command, it says unable to connect to your device. The commands tab reads command timed out consistently.