Author Topic: Device shows up twice in my.avast.com  (Read 12788 times)

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Re: Device shows up twice in my.avast.com
« Reply #15 on: March 05, 2016, 04:47:18 PM »
Hello again,

 I am sorry for previous advice, I've got wrong information.
New android antivirus is using different type of identificator than the version before. And thats causing your issue - one device is displayed twice, one per each identificator.
We have a solution for this, but its not yet implemented. It should be fixed in some future release. So be patient please.

Best Regards,

miraDi

Same problem here. It's been about 1.5 months, any updated status on when this will be fixed? Thanks.

Offline trp

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Re: Device shows up twice in my.avast.com
« Reply #16 on: April 06, 2016, 07:27:38 PM »
Any update on a fix for this? I am still having this issue about 3 months later.

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  • Guest
Re: Device shows up twice in my.avast.com
« Reply #17 on: April 15, 2016, 12:43:17 PM »
Same issue here... seems pretty sloppy to me.  Makes me wonder how anti theft works if it cant even correctly distinguish what device I'm using

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Device shows up twice in my.avast.com
« Reply #18 on: April 26, 2016, 08:52:28 AM »
Sorry to wrote in Russian. I have a slightly similar problem in the personal account, the account shows the devices but nothing can be done, see the attachment.
« Last Edit: April 26, 2016, 11:34:28 AM by dimakrick »

Offline Asyn

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Re: Device shows up twice in my.avast.com
« Reply #19 on: April 26, 2016, 09:09:01 AM »
Please post English here, else use the forum section for your language.
-> https://forum.avast.com/index.php?board=21.0
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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  • Guest
Re: Device shows up twice in my.avast.com
« Reply #20 on: July 08, 2016, 06:42:41 AM »
Any update? This issue still persists, some 7 months after this post was opened.
It would be nice to have this issue fixed.
I still see 2 mobile devices per one.

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  • Guest
Re: Device shows up twice in my.avast.com
« Reply #21 on: July 09, 2016, 05:45:44 PM »
Agreed.  Same issue here with both devices.  Each phone is listed twice.  One listing shows antivirus, other listing shows anti theft.