Author Topic: Windows 10 Black Screen  (Read 5486 times)

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Offline Maxwell5

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Windows 10 Black Screen
« on: January 12, 2016, 12:25:33 PM »
Recently I received a notification from Microsoft that my laptop which came with Windows 7 was compatible with new Windows 10 and I was invited to participate in a free upgrade to Windows 10 which I accepted.

Upon loading Windows 10 I was initially quite pleased with its functionality and ease of navigation but then a pesky problem reared its ugly head.

When using windows 10, frequently my desktop screen including my toolbar would go "black" and I would lose anything I was working on and had to open it up again.

I would also say that it seems that Windows 10 takes longer to startup than Windows 10 but my primary issue is the recurring black screen.

I have since reverted back to Windows 7 but would like to switch back to Windows 10 if I can find a solution to the "Black Screen."

Can anyone assist me is solving this issue?

Thank you.

Offline CraigB

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Re: Windows 10 Black Screen
« Reply #1 on: January 12, 2016, 01:32:10 PM »
Does your system use 3rd party graphics drivers? if so were you running the latest drivers?

Any other security programs running on the system?

Offline Eddy

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Re: Windows 10 Black Screen
« Reply #2 on: January 12, 2016, 01:48:22 PM »
Although Windows says your system is compatible with Windows 10, this doesn't mean it is correct.
It happens that is says so while there are no Windows drivers for all hardware.
First thing to do is to find out what exact hardware (chipsets etc) you have.
Then visit the manufacturers websites to check if they have Windows 10 drivers for it.
Make sure they are suited for your OS. (32 or 64 bit)

Offline Maxwell5

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Re: Windows 10 Black Screen
« Reply #3 on: January 12, 2016, 10:54:09 PM »
You will need to be patient with me has I am a computer novice so please forgive me if I ask a couple of basic questions:

1.  "Does your system use 3rd party graphics drivers?"  How do I find out if my system uses 3rd Party Graphics Drivers?

2.  "if so were you running the latest drivers?"  How do I determine if I am running the latest drivers?

3.  Any other security programs running on the system? 

Apart from Avast Antivirus I use Malwarebytes Anti-Malware [Premium]

4.  First thing to do is to find out what exact hardware (chipsets etc) you have.  How do I find out what exact hardware I have?

Thank you.

Offline Eddy

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Re: Windows 10 Black Screen
« Reply #4 on: January 13, 2016, 12:59:53 PM »
1]
Get, install and run this tool > http://www.ache.nl/cgi-bin/download.pl?file=everesthome220.exe
It is a old one, but should be able to tell you what hardware you have

2]
In the tool > report > report wizzard > next > hardware related pages > select "plain text" > finish
It will start running and when finished present you a text file with the hardware it has detected.

The main things to check are :
Display > video adapter
Multimedia > audio adapter
Network > network adapter

Visit the manufacturers website and check if they have drivers for it.

Offline bob3160

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Re: Windows 10 Black Screen
« Reply #5 on: January 13, 2016, 06:41:49 PM »
You could also try to run DriverTalent: http://www.drivethelife.com/
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Offline Maxwell5

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Re: Windows 10 Black Screen
« Reply #6 on: January 14, 2016, 11:21:37 AM »
1.  I went to the Dell Website and confirmed that I had all of the current drivers for my Dell Product.

2.  I ran the Everest Tool.  Attached is the Everest Log.

3.  I ran the Driver Talent Tool. It indicates that one driver needs to be repaired and four others need to be updated.

This is somewhat strange as the Dell Website indicates all of my drivers are current.

After running Driver Talent I notice at the bottom of the results it says: "Activate Now." It asks for a "code."  I am not certain what this means.  Is this a site where they run a free analysis and then charge you for a "repair."  This element of their site is a tad perplexing and I could use some clarification on what to do next.

Thank you

Offline bob3160

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Re: Windows 10 Black Screen
« Reply #7 on: January 14, 2016, 12:53:36 PM »
You can see the difference between the free and pro version at:
http://www.drivethelife.com/free-drivers-download-utility.html#comparison
They offered a free upgrade to pro but only through 12/31/205
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Offline Maxwell5

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Re: Windows 10 Black Screen
« Reply #8 on: January 15, 2016, 10:45:45 AM »
Does anyone have any further insights to offer as to the possible causation and cure of the "Black Screen" occurrences when using Windows 10 on my laptop?

Thank you.

Offline Eddy

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Re: Windows 10 Black Screen
« Reply #9 on: January 15, 2016, 11:36:20 AM »
I already gave you a possible cause.
Check the windows log file(s) for information.

Offline Maxwell5

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Re: Windows 10 Black Screen
« Reply #10 on: January 15, 2016, 11:45:45 AM »
Eddy:

Yes, indeed you did post a possible cause.

If you will look at my subsequent post you will find that I utilized the tool that you kindly posted and posted the log results.

Unless I am reading the log incorrectly I see no problem there.

I also ran Dell's "System Detect" on my laptop and the results indicated that I have all current drivers installed.

So, these not appearing to be the causation and going back to my original question I am wondering if anyone has any other insights as to the cause of the "Black Screen" when using Windows 10.

Thank you.

Offline bob3160

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Re: Windows 10 Black Screen
« Reply #11 on: January 15, 2016, 01:48:34 PM »
Do you have a restore point created prior to the start of this problem ???
A recent image backup ???
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Offline Maxwell5

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Re: Windows 10 Black Screen
« Reply #12 on: January 15, 2016, 10:52:17 PM »
1.  I have tried each of several "System Restore" points but after running for quite some time the result is always something to the effect that the attempt to restore failed.

2.  Insofar as I do not know what an "image backup" is I shall venture to say that I do not have one.

Thank you

Offline bob3160

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Re: Windows 10 Black Screen
« Reply #13 on: January 17, 2016, 09:38:48 PM »
1.  I have tried each of several "System Restore" points but after running for quite some time the result is always something to the effect that the attempt to restore failed.

2.  Insofar as I do not know what an "image backup" is I shall venture to say that I do not have one.

Thank you
This should help you in the future with System Restore:
https://forum.avast.com/index.php?topic=164936.msg1284599#msg1284599


This will help you with creating an Image backup of your system:
https://www.youtube.com/watch?v=m5h9Kug5HTI

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Offline Maxwell5

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Re: Windows 10 Black Screen
« Reply #14 on: January 17, 2016, 10:00:33 PM »
Thank you all for your help.

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