Author Topic: can't change password or send email to Avast-both times unable to click enter  (Read 1981 times)

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Stated above-please send to Avast with my email

Offline DavidR

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What password are you trying to change ?

What avast version are you using ?

Why can't you send email, e.g. what error/s are you getting ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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#138982]

Product SKU: ISE-08-001-12-AR
Product Name: Avast Internet Security - 1 PC, 1 Year
Qty Ordered: 1
Order #8792734455
From AVAST "Could you please specify: Do you mean the security password on the Avast program's settings, master password for Avast Passwords or EasyPass or the account password that you use to sign in with your email to Avast web interface?" Reply-The Authorization Password to get into  General Program Access

Offline Eddy

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You need to perform a clean installation to reset the password.

Offline Asyn

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1. Download Avast Internet Security: https://files.avast.com/iavs9x/avast_internet_security_setup.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0