Author Topic: Your internet connection is compromised!  (Read 6210 times)

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  • Guest
Your internet connection is compromised!
« on: January 15, 2016, 03:33:54 AM »
Hello!

My apologizes for troubling, but I ran Avast Free Antivirus home network security scan and got a shock over the result. I ran the same scan this Tuesday and then it was fine. I don't know what is going on.

I attached snapshots from Avast.

Have I been hacked or infected somehow? Or is this warning that it might happen? What should I do next? I tried changing the DNS server to 8888, but nothing went better.

Sorry if I come off stupid, because I have never had any issues with routers before so I don't know much. I assume router is built into modem, because only object my ISP provider gave me is modem:
Scientific Atlanta Cisco Company 2203

It also gave me this info:
https://help.avast.com/en/ws_android/1/alert_vulnerable_router.html

I'm very grateful for any help you could give me
« Last Edit: January 15, 2016, 03:41:25 AM by WorriedPerson »

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  • Guest
Re: Your internet connection is compromised!
« Reply #1 on: January 15, 2016, 05:20:01 AM »
I had the same message. I reset the DNS settings and re-scanned. It seems that it took a while for that to take effect, the first two times I re-scanned it gave me the same message.

I re-started my computer and did the scan and all was clear. Perhaps try re-starting your computer...

REDACTED

  • Guest
Re: Your internet connection is compromised!
« Reply #2 on: January 15, 2016, 06:12:05 AM »
Hey there!. :)
I also happens the same mistake with Avast Free. I feel unsafe to surf the Internet. If there is no solution, it might be good to change antivirus. :(

Offline Milos

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Re: Your internet connection is compromised!
« Reply #3 on: January 15, 2016, 11:27:41 AM »
Hello,
for analysis we need some logs.
First enable debug logging: GUI -> Settings -> General -> Maitenance -> Enable debug logging
Then reproduce the issue.
Then create support package and submit it (https://www.avast.com/en-us/faq.php?article=AVKB33) and post here ID of created package so we can find it.

Thank you,
Milos
« Last Edit: January 15, 2016, 11:29:38 AM by Milos »

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  • Guest
Re: Your internet connection is compromised!
« Reply #4 on: January 15, 2016, 01:20:38 PM »
Hello,
for analysis we need some logs.
First enable debug logging: GUI -> Settings -> General -> Maitenance -> Enable debug logging
Then reproduce the issue.
Then create support package and submit it (https://www.avast.com/en-us/faq.php?article=AVKB33) and post here ID of created package so we can find it.

Thank you,
Milos

I'm sorry, but what/where/how do I access GUI?

Offline Milos

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Re: Your internet connection is compromised!
« Reply #5 on: January 15, 2016, 01:36:08 PM »
Hello,
click on a Avast's icon in system tray.

Milos

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  • Guest
Re: Your internet connection is compromised!
« Reply #6 on: January 15, 2016, 01:54:54 PM »
Hello,
click on a Avast's icon in system tray.

Milos

Oh, thank you!

Checked the "debug" box, downloaded this...
http://utils.support.tools.avast.com/tools/support/utils/avastsupport.exe

... and it says:

20160115_1249_GD56F_959115704.zip

File ID: GD56F

I hope this is correct


Offline essexboy

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Re: Your internet connection is compromised!
« Reply #7 on: January 15, 2016, 02:39:56 PM »
Same problem 

Data set :


20160115_1334_040NX_4220596215.zip
File ID : 040NX

REDACTED

  • Guest
Re: Your internet connection is compromised!
« Reply #8 on: January 15, 2016, 02:43:56 PM »
I had the same message. I reset the DNS settings and re-scanned. It seems that it took a while for that to take effect, the first two times I re-scanned it gave me the same message.

I re-started my computer and did the scan and all was clear. Perhaps try re-starting your computer...

I tried that and restarted. Not working. :(

Offline Milos

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Re: Your internet connection is compromised!
« Reply #9 on: January 15, 2016, 03:06:56 PM »
Hello,
thank you for the support package, we have found the issue and it will be fixed in next VPS update.

Milos

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  • Guest
Re: Your internet connection is compromised!
« Reply #10 on: January 15, 2016, 04:29:15 PM »
My data:

20160115_1508_HSBPD_2228943212.zip
ID del archivo: HSBPD

I hope the problem is solved. Thank you. :)

Offline Asyn

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Re: Your internet connection is compromised!
« Reply #11 on: January 15, 2016, 04:51:21 PM »
I hope the problem is solved. Thank you. :)
Yes, just wait for the next VPS update.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Filip Braun

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Re: Your internet connection is compromised!
« Reply #12 on: January 15, 2016, 08:23:14 PM »
Hello all,

Fix for this issue was just released with latest VPS update (16011502).
It should download automatically, based on your settings.
If you want to download it immediately, follow these steps:
  • Go to Settings > Update
  • Click on update in the "VIRUS DEFINITIONS" box
The update will download and your VPS version will be 160115-2.

Thank you for your patience and help,
Filip

REDACTED

  • Guest
Re: Your internet connection is compromised!
« Reply #13 on: January 15, 2016, 11:01:37 PM »
Hello all,

Fix for this issue was just released with latest VPS update (16011502).
It should download automatically, based on your settings.
If you want to download it immediately, follow these steps:
  • Go to Settings > Update
  • Click on update in the "VIRUS DEFINITIONS" box
The update will download and your VPS version will be 160115-2.

Thank you for your patience and help,
Filip

Thank you very much! It's all okaaay now!