AVAST keeps blocking a trusted program

[REDACTED]

I guess I can assume that there is not fix for this problem???  I am also to assume that I have to deep six AVAST since I really do not want to live with having to disable AVAST every time I want to print a label.

[DavidR]

<snip>
I do not understand what you mean by "post Virustotal link"  Here is what comes up when I get the virus warning.  I don't <snip>

It means submit (upload) the file to VirusTotal - Multi engine on-line virus scanner for analysis and when that is complete report the findings here, post the URL in the Address bar of the VT results page.

I guess I can assume that there is not fix for this problem???  <snip>

That is why we have been pushing to get a sample of the file.
Milos (post Reply #28) is from the avast virus labs, they need a sample of the file to analyse, he suggested young the support ticket function as I did in post (Reply #26) before that.

[REDACTED]

So you want me to upload the ptlite10.exe file??

[REDACTED]

Here are the result from Virus Total .... only AVAST had the hit on it ... all the rest were negative

SHA256:   1e5339f957e3dc73df92b087aa581cc356ce5c3609b09edc45bb9d138321b0c8
File name:   PtLite10
Detection ratio:   1 / 54
Analysis date:   2015-12-30 20:21:22 UTC ( 2 weeks, 6 days ago )
0 0
 Analysis
 File detail
 Additional information
 Comments 0
 Votes
 Behavioural information
Antivirus   Result   Update
Avast   Win32:Malware-gen   20151231
AVG      20151231
AVware      20151230
Ad-Aware      20151224
AegisLab      20151230
Agnitum      20151230
AhnLab-V3      20151230
Alibaba      20151208
Antiy-AVL      20151231
Arcabit      20151231
Avira      20151231
Baidu-International      20151230
BitDefender      20151231
Bkav      20151230
ByteHero      20151231
CAT-QuickHeal      20151230
CMC      20151230
ClamAV      20151230
Comodo      20151230
Cyren      20151230
DrWeb      20151230
ESET-NOD32      20151231
Emsisoft      20151230
F-Prot      20151230
F-Secure      20151230
Fortinet      20151230
GData      20151230
Ikarus      20151230
Jiangmin      20151231
K7AntiVirus      20151230
K7GW      20151230
Kaspersky      20151231
Malwarebytes      20151231
McAfee      20151231
McAfee-GW-Edition      20151231
MicroWorld-eScan      20151231
Microsoft      20151231
NANO-Antivirus      20151231
Panda      20151230
Rising      20151230
SUPERAntiSpyware      20151231
Sophos      20151231
Symantec      20151230
Tencent      20151231
TheHacker      20151230
TotalDefense      20151230
TrendMicro      20151231
TrendMicro-HouseCall      20151231
VBA32      20151230
VIPRE      20151230
ViRobot      20151231
Zillya      20151230
Zoner      20151230
nProtect      20151230

SHA256:   1e5339f957e3dc73df92b087aa581cc356ce5c3609b09edc45bb9d138321b0c8
File name:   PtLite10
Detection ratio:   1 / 54
Analysis date:   2015-12-30 20:21:22 UTC ( 2 weeks, 6 days ago )
0 0
 Analysis
 File detail
 Additional information
 Comments 0
 Votes
 Behavioural information
The file being studied is a Portable Executable file! More specifically, it is a Win32 EXE file for the Windows GUI subsystem.
 FileVersionInfo properties
CopyrightCopyright (C) 2008
Product P-touch Editor Lite
Original name PtLite10.exe
Internal name PtLite10
File version 1.0.1.0
Description P-touch Editor Lite
 PE header basic information
Target machine Intel 386 or later processors and compatible processors
Compilation timestamp 2008-08-08 05:35:22
Link date 6:35 AM 8/8/2008
Entry Point 0x00053DEF
Number of sections 4
 PE sections
Name Virtual address Virtual size Raw size Entropy MD5
.text  4096 470193 470528 6.65 cee5ef534791c8506e0774882ef10787
.rdata  475136 89910 90112 4.83 494b05be7021f539ce80049011c5c9cd
.data  565248 36440 12800 4.12 b2076f23e1d0517ef7c5bfea74750618
.rsrc  602112 52940 53248 7.39 f643ba30fd1ab5505512ae66319de380
 PE imports

• ADVAPI32.dll
• COMCTL32.dll
• GDI32.dll
• KERNEL32.dll
• MSIMG32.dll
• OLEAUT32.dll
• SHELL32.dll
• SHLWAPI.dll
• USER32.dll
• WINSPOOL.DRV
• comdlg32.dll
• ole32.dll
• oledlg.dll

 Number of PE resources by type
RT_ICON 6
RT_VERSION 1
RT_GROUP_ICON 1
 Number of PE resources by language
NEUTRAL 8
 Debug information
Type Timestamp Offset Size
IMAGE_DEBUG_TYPE_CODEVIEW (2)  Fri Aug 08 05:35:22 2008 518040 69 Bytes
 ExifTool file metadata
SubsystemVersion4.0
LinkerVersion8.0
ImageVersion0.0
FileSubtype0
FileVersionNumber1.0.1.0
UninitializedDataSize0
LanguageCodeNeutral
FileFlagsMask0x003f
CharacterSetUnicode
InitializedDataSize156160
EntryPoint0x53def
OriginalFileNamePtLite10.exe
MIMETypeapplication/octet-stream
LegalCopyrightCopyright (C) 2008
FileVersion1.0.1.0
TimeStamp2008:08:08 06:35:22+01:00
FileTypeWin32 EXE
PETypePE32
InternalNamePtLite10
ProductVersion1.0.1.0
FileDescriptionP-touch Editor Lite
OSVersion4.0
FileOSWin32
SubsystemWindows GUI
MachineTypeIntel 386 or later, and compatibles
CompanyNameBrother Industries, Ltd.
CodeSize470528
ProductNameP-touch Editor Lite
ProductVersionNumber1.0.1.0
FileTypeExtensionexe
ObjectFileTypeExecutable application

[DavidR]

Yes upload to avast using the submit.ticket links that you were given Reply 26 or 28 above. That allows avast to analyse the file.

Milos was looking for the URL of the results - https://www.virustotal.com/en/file/1e5339f957e3dc73df92b087aa581cc356ce5c3609b09edc45bb9d138321b0c8/analysis/, no need to copy and paste.

[REDACTED]

It has been submitted

Thank you for contacting Avast Support! ( Ticket ID: [#149326] )

[DavidR]

You're welcome - hopefully Milos will get back to the topic tomorrow.

It is just after 1am European Central Time now.

[Milos]

Hello,
thanks, detection will be fixed in next stream update.

Milos

[REDACTED]

Thanks ...I patiently await the next stream update

[DavidR]

Thanks ...I patiently await the next stream update

Streaming updates happen more frequently than the VPS updates.

Given Milos’s post was made about three and a half hours ago, it should have released already.

[REDACTED]

Do I have to do anything with AVAST or will it automatically update???

[DavidR]

So long as you are connected to the internet and have streaming updates enabled, it should happen automatically.

Also streaming updates are also included/incorporated in the VPS updates that happen less frequently, but also automatically.

[Eddy]

265 streaming updates - avast business cloud

[REDACTED]

Thank you Milos and David R and Eddy ..... I am very happy that I get to keep AVAST and my label maker now works and no virus warning ... thanks for the help......

[Eddy]

You're welcome.