my avast wont work

[REDACTED]

when i try to start up avast i get a box that says

 "Windows cannot find 'C:\Program Files\AVAST Software|Avast\avastUi.exe'. Make sure you typed the name correcty and then try again."

I have tried uninstalling and re installing, and using the uninstall tool, i have tried repairing it,  i have tried running malwarebyte. I am at a loss. Please Help.

[Eddy]

What OS/SP ?
What exact version of avast ?
Any other security (related) software installed ? (or was there)
What happens if you (try to) run avastclear ?
Any other problems with the system ?

[REDACTED]

when i try to start up avast i get a box that says

 "Windows cannot find 'C:\Program Files\AVAST Software|Avast\avastUi.exe'. Make sure you typed the name correcty and then try again."

I have tried uninstalling and re installing, and using the uninstall tool, i have tried repairing it,  i have tried running malwarebyte. I am at a loss. Please Help.

I got this same error on my Win10 system and it also gave me a popup dialog box that just said 'Avat UI' with an OK radio button.  I did not click the button.  AvastClear tool did not actually delete ANY Avast files or registry entries either.  Since then I tried to DL a new version of Avast to make sure I have a good running version but keep getting the error about invalid file signature.

[REDACTED]

What OS/SP ?
What exact version of avast ?
Any other security (related) software installed ? (or was there)
What happens if you (try to) run avastclear ?
Any other problems with the system ?

I have vista on my laptop.
I have the Free Avast.
It originally came with nortons and then i used AVG for a while but they have been deleted.
I do have malwarebytes anti malware.
When i use the avast clear it deletes the program as it should, when i reinstall i still have the same error.
And there are no other issues that i have noticed.

Thanks for your help.

[Eddy]

- Download the full avast installer > https://forum.avast.com/index.php?topic=179855.0
- Remove ALL av's completely : Instructions/tools > http://www.ache.nl
- Reboot
- Install avast

Let us know if this is solving it.

[REDACTED]

I did everything as you instructed and it is still doing the same thing. Not fixed yet.

Whats next?

[Eddy]

Get and run Farbar and attach two log files to your next post (FRST.txt and Addition.txt)

[REDACTED]

Get and run Farbar and attach two log files to your next post (FRST.txt and Addition.txt)

It says failed download error when i try to download for my 32 bit system.

[Eddy]

Try to download it with a non MS browser, they seem to have problems lately with downloading.

[REDACTED]

Try to download it with a non MS browser, they seem to have problems lately with downloading.

It gave me a fail error through firefox as well.

[REDACTED]

Ok so I tried to download the file from my desktop to disc and found that on my desktop Avast was blocking it. When i was trying to download it on firefox, from my laptop, there was an avast side bar running. So evidently part of Avast is working on my laptop. Knowing that and knowing that Avast blocked the Farbar i uninstalled it from my laptop and was able to download Farbar.

Here are those .txt requested

[essexboy]

OK lets see if this cures it

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 

CreateRestorePoint:
HKLM\...\Run: [mobilegeni daemon] => C:\Program Files\Mobogenie\DaemonProcess.exe
HKLM\...\Run: [] => [X]
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  No File
URLSearchHook: HKU\S-1-5-21-3759608627-2314836405-2523883543-1000 - (No Name) - {D8278076-BC68-4484-9233-6E7F1628B56C} -  No File
SearchScopes: HKLM -> {A2C5B795-58B7-4B38-B9AD-4B836F458E06} URL = hxxp://www.ask.com/web?q={searchTerms}&l=dis&o=uscqd
SearchScopes: HKU\S-1-5-21-3759608627-2314836405-2523883543-1000 -> {171DEBEB-C3D4-40b7-AC73-056A5EBA4A7E} URL = hxxp://www.search.ask.com/web?tpid=ORJ&o=100000031&pf=V5&p2=%5ETV%5EYYYYYY%5EYY%5EUS&gct=sb&itbv=12.10.3.24&apn_uid=45FD28A7-E52B-459A-B350-3795ACC7F25E&apn_ptnrs=%5ETV&apn_dtid=%5EYYYYYY%5EYY%5EUS&apn_dbr=cr_26.0.1410.43&doi=2014-02-02&trgb=ALL&q={searchTerms}&psv=
SearchScopes: HKU\S-1-5-21-3759608627-2314836405-2523883543-1000 -> {A2C5B795-58B7-4B38-B9AD-4B836F458E06} URL = hxxp://www.ask.com/web?q={searchTerms}&l=dis&o=uscqd
SearchScopes: HKU\S-1-5-21-3759608627-2314836405-2523883543-1000 -> ÛŸÆîZ§’2¹Þpv¨IÍá*X(Ž2s(ÛÎÀJºÔÓµ± vË°!×—(ä¼48иpatm6êo^Mp`Ëõ÷_i£w˜¾!„Áû†x¢8€ÙjÀÿþ ´Ñ;áa´[¦†8 º~RÙxœòÜ8'£-)x­ä­ URL =
BHO: No Name -> {02478D38-C3F9-4efb-9B51-7695ECA05670} -> No File
Toolbar: HKLM - No Name - {95B7759C-8C7F-4BF1-B163-73684A933233} -  No File
Toolbar: HKU\S-1-5-21-3759608627-2314836405-2523883543-1000 -> No Name - {E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} -  No File
Toolbar: HKU\S-1-5-21-3759608627-2314836405-2523883543-1000 -> No Name - {D4027C7F-154A-4066-A1AD-4243D8127440} -  No File
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files\Common Files\AVG Secure Search\ViProtocolInstaller\18.7.0\ViProtocol.dll [2015-07-15] (AVG Secure Search)
FF Plugin: @avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin -> C:\Program Files\Common Files\AVG Secure Search\SiteSafetyInstaller\18.7.0\\npsitesafety.dll [No File]
FF SearchPlugin: C:\Program Files\mozilla firefox\searchplugins\babylon.xml [2013-02-24]
FF SearchPlugin: C:\Program Files\mozilla firefox\searchplugins\safeguard-secure-search.xml [2013-06-27]
CHR HomePage: Default -> search.ask.com/?gct=hp
CHR Session Restore: Default -> is enabled.
2016-01-21 20:05 - 2016-01-21 20:05 - 00000000 ____D C:\Users\Main\AppData\Local\Avg
2016-01-18 12:04 - 2016-01-18 12:12 - 00000000 ____D C:\ProgramData\AVAST Software(12)
2016-01-19 16:11 - 2013-02-24 15:44 - 00000000 ____D C:\Program Files\Delta
2016-01-18 15:29 - 2015-04-21 20:36 - 00000000 ____D C:\ProgramData\AVAST Software(1026)
2016-01-18 15:29 - 2014-04-29 12:22 - 00000000 ____D C:\ProgramData\AVG Secure Search
2016-01-18 15:29 - 2014-01-05 18:33 - 00000000 ____D C:\Users\Main\AppData\Local\SwvUpdater
2016-01-18 15:29 - 2013-08-07 12:24 - 00000000 ____D C:\Users\Main\AppData\LocalLow\Toolbar4
2016-01-18 15:28 - 2014-01-14 10:22 - 00000000 ____D C:\Program Files\Common Files\AVG Secure Search
Task: {A354B859-5600-4A76-A5F6-99FB7D26C1BE} - System32\Tasks\ROC_REG_JAN_DELETE => C:\ProgramData\AVG January 2013 Campaign\ROC.exe [2013-01-17] ()
Task: {AC4CA156-A40D-4339-B5A9-D4E8B7F475C5} - \SaveSense -> No File <==== ATTENTION
Task: C:\Windows\Tasks\ROC_REG_JAN_DELETE.job => C:\ProgramData\AVG January 2013 Campaign\ROC.exe
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\WRkrn => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\WRSVC => ""="Service"
C:\Program Files\Mobogenie
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
RemoveProxy:
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: ipconfig /flushdns
CMD: netsh winsock reset catalog
CMD: netsh int ip reset c:\resetlog.txt
CMD: ipconfig /release
CMD: ipconfig /renew
CMD: netsh int ipv4 reset
CMD: netsh int ipv6 reset
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.

• Close all open programs and internet browsers.
• Double click on AdwCleaner.exe to run the tool.
  
• Click on Scan.
  
• After the scan is complete click on "Clean"
• Confirm each time with Ok.
  
• Your computer will be rebooted automatically. A text file will open after the restart.
• Please post the content of that logfile with your next answer.
• You can find the logfile at C:\AdwCleaner[S0].txt as well.
  

FINALLY

Download Avast Uninstall Utility to your Desktop.
Download the correct version of Avast 
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel

• Run the uninstall tool and accept the reboot to safe mode
• Once complete reboot your system
• Reinstall Avast

----------

[REDACTED]

there were two adware txt both are attached. i am completing the instructions of off line clean and reinstall now

[REDACTED]

unfortunately this fix did not work. still getting the same message.

Thanks for your help

[Rednose]

Hi carniegirl

You forgot to attach the last Fixlog.txt.
Essexboy needs that to help you further.

Greetz, Red.