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Author Topic: Trying to Get a Refund  (Read 1433 times)

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Trying to Get a Refund
« on: January 20, 2016, 10:39:59 PM »
I submitted a ticket 26 Days ago, Ticket #108710, requesting a refund for a charge to my card I had not expected last year since the software had been deactivated and the computer dead for over a year prior. I have not heard anything back about it and can see it as "Being Processed" at https://support.avast.com/support/tickets.
How do I check on the status of my request since it has been some time. I realize I submitted it over the holidays, but I would have thought to hear something by now. Any help, or pointers, are appreciated!
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Offline DavidR

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Re: Trying to Get a Refund
« Reply #1 on: January 20, 2016, 11:15:57 PM »
I will try to attract some attention to your ticket ID number.
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Offline moroni

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Re: Trying to Get a Refund
« Reply #2 on: January 21, 2016, 04:10:57 PM »
Hi E17,

I am really sorry about that :(
I'll take care of your ticket.
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Re: Trying to Get a Refund
« Reply #3 on: January 21, 2016, 08:16:30 PM »
Thank you!  :)
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