Author Topic: Avast SecureLine  (Read 4355 times)

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Offline nuska

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Avast SecureLine
« on: January 26, 2016, 12:20:55 PM »
Could someone please answer Ticket ID: 145308 submitted on 17th January

Offline schmidthouse

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Re: Avast SecureLine
« Reply #1 on: January 27, 2016, 01:16:18 AM »
Tickets are typically processed in 7-10 (Business) days however I'm reading they are working to catch up after the holiday upheaval.
It's been only 7 business days since you submitted so it should be very soon. :)
NOTE:Submitting multiple tickets or adding too/amending your existing ticket will put you to the back of the line.
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Offline nuska

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Re: Avast SecureLine
« Reply #2 on: January 27, 2016, 09:57:47 AM »
Thanks!

Offline schmidthouse

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Re: Avast SecureLine
« Reply #3 on: January 27, 2016, 06:37:51 PM »
You're welcome. :)
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Offline nuska

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Re: Avast SecureLine
« Reply #4 on: February 02, 2016, 01:23:01 PM »
It is now 16 days and no reply. I want to purchase a license and this is becoming an unacceptable time to wait.

Offline schmidthouse

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Re: Avast SecureLine
« Reply #5 on: February 02, 2016, 07:07:44 PM »
It is now 16 days and no reply. I want to purchase a license and this is becoming an unacceptable time to wait.

Hi it's unfortunate that the wait time is so extreme. Obviously Avast has not caught up from Holiday season.
Jan 17th till now has been 12 BUSINESS days. If nothing by the end of the week post back and I'll try to attract some attention. :)
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**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/WD/ADU v.21.3b/SANDBOXIE/MailWasherPRO/HotSpot Shield
     
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Offline nuska

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Re: Avast SecureLine
« Reply #6 on: February 04, 2016, 05:34:01 PM »
Thank you, I hope you have more luck than me!

Offline schmidthouse

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Re: Avast SecureLine
« Reply #7 on: February 04, 2016, 07:15:43 PM »
Thank you, I hope you have more luck than me!

I've forwarded your topic. Hopefully this will assist. :)
***HP ENVY 15K LT W10 Pro 21H1 64Bit/750GB HD/16GB Ram/Avast Premium 21.9.2493b/Secureline VPN v.5.12.5699b/ADU v.21.3b/ASB v.94.0b/SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/WD/ADU v.21.3b/SANDBOXIE/MailWasherPRO/HotSpot Shield
     
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Offline nuska

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Re: Avast SecureLine
« Reply #8 on: February 05, 2016, 12:48:34 PM »
Fingers crossed  :)

Offline Davidek

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Re: Avast SecureLine
« Reply #9 on: February 08, 2016, 12:54:35 PM »
Hi nuska,

Sorry for the delay, I have forwarded your ticket to our Support team and asked them to take immediate action on it. Many thanks for your patience,

Davidek

Offline nuska

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Re: Avast SecureLine
« Reply #10 on: February 08, 2016, 01:10:39 PM »
Thanks everyone, I have finally received a reply

Offline schmidthouse

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Re: Avast SecureLine
« Reply #11 on: February 08, 2016, 05:59:56 PM »
Thanks everyone, I have finally received a reply

Good to see you finally got a response. :)
***HP ENVY 15K LT W10 Pro 21H1 64Bit/750GB HD/16GB Ram/Avast Premium 21.9.2493b/Secureline VPN v.5.12.5699b/ADU v.21.3b/ASB v.94.0b/SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/WD/ADU v.21.3b/SANDBOXIE/MailWasherPRO/HotSpot Shield
     
RIP*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE