Can't speak to a human being about my refund!

[Eddy]

You need to count in business days, not weeks.
Don't forget that this week has one business day less in Tsjechië because of a holiday.

Just have patience.

[REDACTED]

I am also having trouble with a refund. I called in and was directed to the support page and filed a ticket on the day I was billed. I was charged for a product on an account I don't have access to for a product installed on a machine that I also don't have access to. Confirmation email said it would be handled within 24 hours. It's now been 25 days.

I filed a follow up ticket but that has been closed. I don't know what to do and I'm a bit scared that they will bill me again since I can't confirm that auto renew has been turned off on that account (since I don't have access to it)

Any advice on getting the refund?

[Asyn]

I am also having trouble with a refund. I called in and was directed to the support page and filed a ticket on the day I was billed. I was charged for a product on an account I don't have access to for a product installed on a machine that I also don't have access to. Confirmation email said it would be handled within 24 hours. It's now been 25 days.

I filed a follow up ticket but that has been closed. I don't know what to do and I'm a bit scared that they will bill me again since I can't confirm that auto renew has been turned off on that account (since I don't have access to it)

Any advice on getting the refund?

Post your ticket-ID.