Author Topic: Can't speak to a human being about my refund!  (Read 5068 times)

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Offline Eddy

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Re: Can't speak to a human being about my refund!
« Reply #15 on: November 19, 2015, 12:20:01 PM »
You need to count in business days, not weeks.
Don't forget that this week has one business day less in Tsjechiƫ because of a holiday.

Just have patience.

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Re: Can't speak to a human being about my refund!
« Reply #16 on: January 27, 2016, 12:13:25 AM »
I am also having trouble with a refund. I called in and was directed to the support page and filed a ticket on the day I was billed. I was charged for a product on an account I don't have access to for a product installed on a machine that I also don't have access to. Confirmation email said it would be handled within 24 hours. It's now been 25 days.

I filed a follow up ticket but that has been closed. I don't know what to do and I'm a bit scared that they will bill me again since I can't confirm that auto renew has been turned off on that account (since I don't have access to it)

Any advice on getting the refund?

Offline Asyn

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Re: Can't speak to a human being about my refund!
« Reply #17 on: January 27, 2016, 06:35:59 AM »
I am also having trouble with a refund. I called in and was directed to the support page and filed a ticket on the day I was billed. I was charged for a product on an account I don't have access to for a product installed on a machine that I also don't have access to. Confirmation email said it would be handled within 24 hours. It's now been 25 days.

I filed a follow up ticket but that has been closed. I don't know what to do and I'm a bit scared that they will bill me again since I can't confirm that auto renew has been turned off on that account (since I don't have access to it)

Any advice on getting the refund?
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