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Author Topic: Cancellation Notice  (Read 2201 times)

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Offline ChrysZ

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Cancellation Notice
« on: January 29, 2016, 02:17:59 PM »
I received a message from Avast that I cancelled Avast Mobile Security. I did not request that. How do I make sure that my subscription is still active? There doesn't seem to be 'live' customer support.
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Offline Pondus

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Re: Cancellation Notice
« Reply #1 on: January 29, 2016, 02:22:51 PM »
avast support and FAQ  >>  https://support.avast.com/support/home   submit a support ticket at bottom

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Offline Eddy

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Re: Cancellation Notice
« Reply #2 on: January 29, 2016, 02:36:31 PM »
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REDACTED

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Re: Cancellation Notice
« Reply #3 on: January 29, 2016, 04:08:32 PM »
Apparently all subscriptions are being cancelled because the app is now free. Which is cool by me, although I do feel they could've explained as much in the email they sent. Instead of simply saying my subscription is canceled without a single word of explanation as to why.
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Offline Eddy

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Re: Cancellation Notice
« Reply #4 on: January 29, 2016, 05:29:03 PM »
Indeed, (clear) communication is something avast seem to have lost in the past years :(
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