« previous next »
Pages: [1]   Go Down

Author Topic: Anyone at Avast?  (Read 2019 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
Anyone at Avast?
« on: February 02, 2016, 12:08:49 PM »
I have submitted a ticket (#156296) to ask for a quotation for increased number of Internet Security licenses. After 4 days, as nobody responded, I sent a reminder. No answer. Today, 9 days since submitting the ticket, I tried to call to Avast. Nobody picks up the phone at the headquarters (I called through 00 420 274 005 777 listed on the website) - instead the call gets hung up after half a minute.

I tried to send a fax to 00 420 274 005 888 (listed on the website), but the number doesn't work. Instead, I get a message "The extension 889 is not available. Please record your message...".

Is there anyone at Avast? Does anyone have an idea how to reach that someone?
Logged

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48562
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Anyone at Avast?
« Reply #1 on: February 02, 2016, 02:05:15 PM »

Sorry for your troubles. :( I've reported this to Avast. Let's see if that helps.
Logged
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXde -  Repair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

REDACTED

  • Guest
Re: Anyone at Avast?
« Reply #2 on: February 03, 2016, 04:21:17 PM »
Thank you for your help! I got an acknowledgement to my ticket yesterday, soon after your message. Today the actual dialogue about my request moved forward, so maybe we are getting somewhere  8)
Logged

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48562
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Anyone at Avast?
« Reply #3 on: February 03, 2016, 04:26:11 PM »
Quote from: jouko3 on February 03, 2016, 04:21:17 PM
Thank you for your help! I got an acknowledgement to my ticket yesterday, soon after your message. Today the actual dialogue about my request moved forward, so maybe we are getting somewhere  8)
Glad to hear that. Let us know if your problem gets resolved. Thanks
Logged
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXde -  Repair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

REDACTED

  • Guest
Re: Anyone at Avast?
« Reply #4 on: February 07, 2016, 10:50:54 PM »
Quote
Let us know if your problem gets resolved.

Yes, the problem got resolved. I believe this was the first time in quite a few years I had to submit a ticket, so I can't complain too much - even if the response time wasn't what I would have expected.
Logged
Pages: [1]   Go Up
« previous next »