Why avast is loosing customers rapidly :
1]
There where way to long response times to tickets especially when it came to refund requests.
There was a lot of improvement till Christmass last year.
Now the amount of compaints about it are rising again.
avast: "There where hollidays. Our people where free and now we are trying to catch up again"
Get the clue avast, internet is 24/7 active and so are your users.
Have people work during hollidays and/or have extra people work on things right after them.
2]
avast says they are still supporting Windows XP.
That is not exactly true.
They only still support systems running Windows XP is the CPU is supporting the SSE2 (and later) instruction set(s).
The latest avast version 11.1.2245 only installs on systems that support the SSE2 instruction set.
avastclear will not run on systems that doesn't support the SSE2 instruction set.
3]
On 21 january version 2509 of the avast business for cloud was released.
No anouncement, no changelog, not even a single word from avast about it.
4]
Webboard login problems have been reported.
Amongst them the problem where people have stored their login details in their browser(s).
When trying to use those the automatic login, the webboard says "invalid name and password".
Many weeks after the first reports avast hasn't solved it nor has it even reacted in anyway.
5]
AMS 5
No firewall
No activity log
No root install
I would say it is a car that left the factory without a engine, without tires, without steering wheel.
It should never have been released.
6]
AMS 5 (free)
But with ads and no way to get a version (paid) without ads.
Lots of people don't want the ads and are willing to pay for a version without them.
7]
avast has abandonned the premium version of AMS.
AMS with the options premium has for free sounds good.
Well, it isn't.
People who have gotten the update to version 5 now have adds and they don't want them.
People who have paid for the premium version have never gotten a mail or where informed otherwise about the changes.
People who have paid for the premium will be missing certain options that they have now.
After +/- 2 months avast is finally saying something about it :
https://forum.avast.com/index.php?topic=182216.msg1287428#msg1287428They are given a SecureLine license as compensation.
Guess what avast... If people wanted to have SecureLine, they would have bought it alongside AMS premium !
8]
Disable the shields for x minutes/till the system is restarted/for ever.
After a few minutes they are enabled again, although the user had to confirm he really wanted to disable them.
And avast does not tell the user the shields are enabled again or that they will be enabled again after a few minutes.
Even when it puts a system at risk to infections, it still is the users choice and not up to avast to decide for the user.