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Author Topic: Refund requested  (Read 4958 times)

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Refund requested
« on: February 05, 2016, 12:30:37 PM »
I asked for a refund 8 days ago as I am having problems with windows 10 and avast software Ticket ID: 163197, I have still not received a reply with regards this, what is the usual timescale to reply to a request please
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Offline Asyn

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Re: Refund requested
« Reply #1 on: February 05, 2016, 12:33:57 PM »
It can take up to 10 business days.
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Offline Eddy

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Re: Refund requested
« Reply #2 on: February 05, 2016, 01:29:14 PM »
Why not try to solve the problems ?
Are they still there with the latest version ?
https://forum.avast.com/index.php?topic=182468.0
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Re: Refund requested
« Reply #3 on: February 05, 2016, 01:37:15 PM »
Yes I have tried to resolve any problems I had such as : when pressing the windows key no menu is appearing or intermittent working, also I use the file history backup within windows and that also stopped working, when accsessing the filehistory menu , the menu box would open then close within about 3 to five seconds , disabling Avast solved these problems , I have since uninstalled Avast, and these functions are now working correctly, which is why I requested a refund.
Thank you for your suggestion
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Offline bob3160

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Re: Refund requested
« Reply #4 on: February 05, 2016, 04:08:23 PM »
Quote from: shasar1 on February 05, 2016, 01:37:15 PM
Yes I have tried to resolve any problems I had such as : when pressing the windows key no menu is appearing or intermittent working, also I use the file history backup within windows and that also stopped working, when accsessing the filehistory menu , the menu box would open then close within about 3 to five seconds , disabling Avast solved these problems , I have since uninstalled Avast, and these functions are now working correctly, which is why I requested a refund.
Thank you for your suggestion
When you removed Avast, did you use the avast uninstall utility ??? (avastclear) if so, it resulted in you booting into Safe Mode to do the removal.
Booting into SafeMode and then back into Regular Mode is what fixed the problem. :)
You should now safely be able to re-install Avast. :)
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Re: Refund requested
« Reply #5 on: February 05, 2016, 05:26:49 PM »
Yes I uninstalled using the Avast uninstall tool , it still caused me problem on re-installing , I was a previous user of Avast prior to Windows 10 with no problems , but unfortunately since Windows 10 have had these problems
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Offline bob3160

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Re: Refund requested
« Reply #6 on: February 05, 2016, 05:36:03 PM »
Quote from: shasar1 on February 05, 2016, 05:26:49 PM
Yes I uninstalled using the Avast uninstall tool , it still caused me problem on re-installing , I was a previous user of Avast prior to Windows 10 with no problems , but unfortunately since Windows 10 have had these problems
What other security programs are installed on your system ???
(I have windows 10 and Avast running on numerous computers without any problems.)
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Re: Refund requested
« Reply #7 on: February 08, 2016, 10:18:36 AM »
No other security installed other than the windows standard ones , and they disable when avast is installed. I have had this problem since upgrading to windows 10 , so don't know if its migrated something during the upgrade that it doesn't like. I am not willing to do a clean install of windows , as all runs Ok without Avast.
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Offline Pondus

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Re: Refund requested
« Reply #8 on: February 08, 2016, 10:44:05 AM »
I suggest posting diagnostic logs

follow instructions here  https://forum.avast.com/index.php?topic=53253.0
scroll down to Farbar Recovery Scan Tool run as instructed and, attach the logs, 2 logs total

see below the box you write in ... Attachments and other options

Essexboy will then take a look when online

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Re: Refund requested
« Reply #9 on: February 08, 2016, 11:59:44 AM »

Thanks for the help
« Last Edit: February 08, 2016, 12:04:13 PM by shasar1 »
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Offline Asyn

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Re: Refund requested
« Reply #10 on: February 08, 2016, 12:28:29 PM »
Did you remove your logs, can't see them...
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Re: Refund requested
« Reply #11 on: February 08, 2016, 12:40:49 PM »
Yep think I posted wrong logs , here they are again, hope they are right , not used to using these programmes
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Offline Asyn

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Re: Refund requested
« Reply #12 on: February 08, 2016, 12:46:50 PM »
OK, now you've to wait a bit...
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Offline essexboy

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Re: Refund requested
« Reply #13 on: February 08, 2016, 04:01:10 PM »
Could you uninstall ZoneAlarm  then Malwarebytes (if premium)

Now install Avast, then MBAM and finally ZA
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Re: Refund requested
« Reply #14 on: February 08, 2016, 06:15:38 PM »
OK have done that and re-installed , will give it a few days to see how things go, I must admit I am a bit annoyed at having to go through this to see if it works, and reading on the internet on various forums , people do seem to have been having this problem since the launch of windows 10. I will admit when I uninstalled it around 6 months ago I did not follow up on any updates regarding this issue, but was hoping it had been resolved, hence my trying it again, as I like the product, but cannot live with it, if it is temperamental.
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