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Author Topic: Canceled Auto renewal, Still got charged  (Read 1789 times)

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Canceled Auto renewal, Still got charged
« on: February 06, 2016, 06:29:05 PM »
About a month ago I canceled my auto renewal. Today I got charged for renewal but when i logged into Digital River my auto renewal was still off. Why was I charged and how do I get my money back? I cant find any way on the site to contact anybody except on forums. Please help, this isn't right.
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Offline Asyn

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Re: Canceled Auto renewal, Still got charged
« Reply #1 on: February 06, 2016, 06:31:31 PM »
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Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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Re: Canceled Auto renewal, Still got charged
« Reply #2 on: February 06, 2016, 06:33:16 PM »
Do you have (or had) multiple products from avast installed ?
e.g. av and CleanUp or av and Secureline
Did you had a trial installed ?
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Re: Canceled Auto renewal, Still got charged
« Reply #3 on: February 06, 2016, 06:42:12 PM »
I didn't. I uninstalled everything a while ago. Thanks for the link for the support ticket. I must be blind for not seeing that. Ticket is in now. Thanks for the quick help guys.
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Offline Asyn

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Re: Canceled Auto renewal, Still got charged
« Reply #4 on: February 06, 2016, 06:42:54 PM »
You're welcome.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0
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