Author Topic: package broken  (Read 3810 times)

0 Members and 1 Guest are viewing this topic.

Offline winkie

  • Newbie
  • *
  • Posts: 4
  • computer illiterate sometimes
package broken
« on: December 26, 2005, 09:17:48 PM »
I get a "Package Broken" when avast is trying to get an update. what can I do???

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67274
Re: package broken
« Reply #1 on: December 26, 2005, 09:52:18 PM »
Are you getting this all the time or just once?
If you manually start an update now, what do you get?

Which is your operational system and firewall?
The best things in life are free.

Offline winkie

  • Newbie
  • *
  • Posts: 4
  • computer illiterate sometimes
Re: package broken
« Reply #2 on: December 27, 2005, 03:07:44 PM »
I get it every time I try to update, not just once.  Windows XP sp2  with just windows firewall

Offline winkie

  • Newbie
  • *
  • Posts: 4
  • computer illiterate sometimes
Re: package broken
« Reply #3 on: December 27, 2005, 03:13:32 PM »
here is a copy of the log that was generated.


27.12.2005 09:10:12 general: Started: 27.12.2005, 09:10:12
27.12.2005 09:10:12 general: Running setup_av_pro-2e3 (739)
27.12.2005 09:10:12 system: Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
27.12.2005 09:10:12 system: Computer WinName:XXXX
27.12.2005 09:10:12 system: Windows Net User: XXXX\Owner
27.12.2005 09:10:12 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress 
27.12.2005 09:10:12 general: DldSrc set to inet
27.12.2005 09:10:12 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
27.12.2005 09:10:12 general: Old version: 2e3 (739)
27.12.2005 09:10:12 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
27.12.2005 09:10:12 system: Computer DnsName: XXXX
27.12.2005 09:10:12 system: Computer Ip Addr: 10.0.0.4
27.12.2005 09:10:12 internet: SYNCER: Type: use IE settings
27.12.2005 09:10:12 internet: SYNCER: Auth: another authentication, use WinInet
27.12.2005 09:10:12 package: Part prg_av_pro-2e3 is installed
27.12.2005 09:10:12 package: Part vps-55200 is installed
27.12.2005 09:10:12 package: Part news-48 is installed
27.12.2005 09:10:12 package: Part setup_av_pro-2e3 is installed
27.12.2005 09:10:12 general: Old version: 2e3 (739)
27.12.2005 09:10:13 file: SetExistingFilesBitmap: 757->136->136
27.12.2005 09:10:13 general: GUID: 7043ff70-ff4b-48be-881c-f6bdf0ca3dfc
27.12.2005 09:10:13 general: Serve
r definition(s) loaded for 'main': 46 (maintenance:0)
27.12.2005 09:10:13 general: SelectCurrent: selected server 'Download37 AVAST server' from 'main'
27.12.2005 09:10:13 package: GetPackages - set proxy for inet
27.12.2005 09:10:13 internet: SYNCER: Type: use IE settings
27.12.2005 09:10:13 internet: SYNCER: Auth: another authentication, use WinInet
27.12.2005 09:10:13 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
27.12.2005 09:10:13 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
27.12.2005 09:10:13 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
27.12.2005 09:10:13 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
27.12.2005 09:10:13 general: progress thread start
27.12.2005 09:10:13 general: progress start - 1
27.12.2005 09:10:13 general: progress start - 2
27.12.2005 09:10:13 package: Tried to download servers.def but failed with error 0x20000011.
27.12.2005 09:10:13 general: progress end - 1
27.12.2005 09:10:13 general: progress end - 0
27.12.2005 09:10:13 general: progress thread end
27.12.2005 09:10:13 general: Err:The package is broken.
« Last Edit: December 27, 2005, 03:15:09 PM by winkie »

Offline kubecj

  • Avast team
  • Advanced Poster
  • *
  • Posts: 1123
    • ALWIL Software
Re: package broken
« Reply #4 on: December 28, 2005, 10:59:36 AM »
Checked the code, it seems it tries to download servers.def file, but it get downloaded file broken. Are you sure your proxy settings are okay? Try to experiment with them a bit.
Jindrich Kubec

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67274
Re: package broken
« Reply #5 on: December 30, 2005, 09:54:48 PM »
Try to experiment with them a bit.
Make sure your browser is not set to "Work Offline" (this option is generally in the File menu). If it doesn't help, try switching the proxy settings from "Auto-detect" to "No proxy" (I'm assuming you're not connecting to the Internet via proxy).

Left click the avast icon > Settings
Update (Basic) > Details > Proxy
The best things in life are free.

Offline Mea Culpa

  • Newbie
  • *
  • Posts: 1
Re: package broken
« Reply #6 on: June 25, 2006, 10:53:37 PM »
Had the same problem Package broken etc. etc... , found in settings > update connections> a tick box that said "My Computer is permanently connected to the Internet" since I am on dsl I figure to click that  ..... and lo and behold no more Broken packages  ;D