Help please!!

[gkchristie]

If PS is desktop computer  - then yes is connected to a wireless router.
By reset - just turn off and back on?? - or reset somewhere in the in settings??

Please excuse my lack of detailed knowledge, and again, thanks so much for your help.

[REDACTED]

What is the manufacturer's name of your router? Normally there is a small hole beside the power button which has button that can be pressed with a pin/needle. It usually restores the router to its factory setting. Before commencing the operation, answer the question. I will include the instruction.

[gkchristie]

manufactured by Netgear

[gkchristie]

and will the reset to factory settings also restore original passwords as well??

[REDACTED]

and will the reset to factory settings also restore original passwords as well??

Yes. Detailed instruction is here.

[gkchristie]

ok - router reset to factory setting - should I change passwords again??

[REDACTED]

should I change passwords again??

Yes, please.

• Step #4 Run Malwarebytes' Anti-Rootkit
  Please download Malwarebytes Anti-Rootkit from here and extract the content to your Desktop.
  
  • Update the program if asked.
  • In the Scan System option check all the boxes and click on Scan.
    
  • Click on Cleanup button after the scan and wait patiently. Reboot the computer if asked.
    
  • After the clean-up process; locate two logs in the mbar folder namely--
    
    • mbar-log.txt; and
    • system-log.txt
  • Copy and paste the contents of the log in your next reply.

• Required Log(s):
  
  • MBAR Logs --
    • mbar-log.txt; and
    • system-log.txt
  Regards,
  Valinorum

[gkchristie]

passwords changed again!! - check!
scan done - check!
logs attached - check!

Thanks

[REDACTED]

See if the issue persists.

[gkchristie]

Thanks for the help........

[REDACTED]

I await your reply.

[gkchristie]

I've had 3 more "email not delivered" notices this morning for emails I have not sent.
And things were going so well

[REDACTED]

Please collect the email header and post it here. Tutorial.

[gkchristie]

Thanks again.
Attached is the headers from of todays 3 messages.
It actually appears differently from the last messages.
I will post one of those next for you.

[gkchristie]

and an earlier message header attached.

Thanks