Author Topic: false positive with my software since October last year  (Read 3066 times)

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false positive with my software since October last year
« on: February 08, 2016, 08:46:28 PM »
Is there someone that can help me with a false positive Avast is bringing up with my software.  I am loosing potential customers because of it.  I will attach the code and build.bat file so you can see compile/link switches, etc.  everything is there.  it is a small Windows "service". header files are also included.  I am attaching it as a .jpg, but it is a .zip file.  just rename it.

I reported this to Avast last year, and apparently they have not addressed the issue.

Any help would be greatly appreciated.

Mark

Offline Eddy

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Re: false positive with my software since October last year
« Reply #1 on: February 08, 2016, 08:53:18 PM »
As what does avast detects it and at wat point ?

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Re: false positive with my software since October last year
« Reply #2 on: February 08, 2016, 09:09:58 PM »
It reports a "Win32-GenMalicious-BJZ [trj]"

and people are unable to download my software.


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Re: false positive with my software since October last year
« Reply #4 on: February 08, 2016, 09:23:54 PM »
snapshot.png

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Re: false positive with my software since October last year
« Reply #5 on: February 08, 2016, 09:27:14 PM »
this one is expanded and better.

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Re: false positive with my software since October last year
« Reply #6 on: February 08, 2016, 09:29:37 PM »
Just a side note, even though I am snapshotting on Mac, the issue also exists with the Windows version of Avast.

Offline Pondus

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Re: false positive with my software since October last year
« Reply #7 on: February 08, 2016, 09:34:41 PM »
the file detected in your screenshot is named sgpad.exe  ... the file you attached above is not, and the zip does not contain any sgpad.exe


upload the file you have problems with to www.virustotal.com  if scanned before click rescan for a fresh result
post link to scan result here


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Re: false positive with my software since October last year
« Reply #8 on: February 08, 2016, 09:39:52 PM »
here is the .jpg (.zip)  with the sgpad.exe in it. 

I will check that site again.

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Re: false positive with my software since October last year
« Reply #9 on: February 08, 2016, 09:43:41 PM »
Here is virustotal.com screenshot


Offline Pondus

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Re: false positive with my software since October last year
« Reply #11 on: February 08, 2016, 09:48:10 PM »
send it to avast lab as possible false positive  >>  https://forum.avast.com/index.php?topic=14433.msg1289438#msg1289438



« Last Edit: February 08, 2016, 10:01:33 PM by Pondus »

Offline HonzaZ

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Re: false positive with my software since October last year
« Reply #12 on: February 09, 2016, 10:03:01 AM »
I have added the file to our cleanset and disabled the detection, thanks for reporting it ;)!

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Re: false positive with my software since October last year
« Reply #13 on: February 09, 2016, 03:53:36 PM »
Thank you so much.