Author Topic: [HELP] Avast Premier  (Read 1123 times)

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Offline xNiiKo492

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[HELP] Avast Premier
« on: February 08, 2016, 09:14:12 PM »
First of all, I want to clarify that this post, I'm using the Google translator. Since I do not speak the English language, to communicate through this language.

Warm greetings to all who are watching my post. I come to the forum because I'm having problems with my product AVAST Premier. I happen today 08/02/2016, I just bought my annual product license (12,990 CLP), and I have activated my product.

The problem is this: when I want to start an analysis obviously skewer on the main button "Solve all." When I click on that button, nothing happens no, I mean, when you press the "Resolve All" button, remains idle. It happens exactly the same with the option to activate the firewall; by pressing the button "Activate", he remains idle. Notably, by pressing buttons, the program is not frozen.

As seen in the images, the program asks me to reboot. I have restarted my computer 2 times, and still have the same problem.

I hope you can help me with this problem please do not be pleased to have me paid 12.990 CLP for the anti-virus does not give out their respective duties.

Graphic Evidence: http://imgur.com/a/oCtOu

PS: It would help respondents to the post in Spanish.

I hope the help of the forum community, Nicolas Luengo.
« Last Edit: February 08, 2016, 09:17:30 PM by xNiiKo492 »

Offline essexboy

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Re: [HELP] Avast Premier
« Reply #1 on: February 08, 2016, 09:15:28 PM »
Download Avast Uninstall Utility to your Desktop.
Download the correct version of Avast 
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel

  • Run the uninstall tool and accept the reboot to safe mode
  • Once complete reboot your system
  • Reinstall Avast
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Offline schmidthouse

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Re: [HELP] Avast Premier
« Reply #2 on: February 09, 2016, 03:55:28 AM »
If it helps, you could try here
Foro de Español de aquí:https://forum.avast.com/index.php?board=25.0
***HP ENVY 15K LT W10 Pro 2004 64Bit/750GB HD/16GB Ram/Avast Premium 20.8.2427b/Secureline VPN v.5.7.5118b/ADU v.20.1b/ASB v.85b/SANDBOXIE/Prey Project
**HP Compaq 8510p LT W10 Pro 2004 64Bit/1TB HD/8GB Ram/Avast Premium 20.8.2427b/ADU v.20.1b/SANDBOXIE/Prey Project/HotSpot Shield VPN
     
*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
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