No problem with the support pages here.
Everything is working fine.
The UI is user friendly, but as with every software...
The user must learn how to use the application.
And as it is with about everything...
Some find it easy, others don't.
Change things and those who found it easy now don't and the other way around
Although you are now using not avast but something else...
Don't feel a stranger if you have a problem with something.
There is the "general", "viruses and worms" forum etc. here.