Author Topic: New SSD new OS but license no longer valid?  (Read 2777 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
New SSD new OS but license no longer valid?
« on: February 11, 2016, 01:03:45 AM »
Hi there. I got new SSD for better performance and installed a fresh OS. Installed avast... but I guess I am no longer allowed to use my license?

I tried remove old computer from avast account but nothing changed its asking more $ for a new license. If its how avast works can some one point me a antivirus software with subscription key (a file you can use anytime you need).

Regards.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31079
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: New SSD new OS but license no longer valid?
« Reply #1 on: February 11, 2016, 01:07:00 AM »
Are you using the activation code or the license file ?

REDACTED

  • Guest
Re: New SSD new OS but license no longer valid?
« Reply #2 on: February 11, 2016, 12:59:31 PM »
I don't have any activation code or license file. I purchased avast subs. inside avast antivirus instant transaction and activation. Nothing required. But now no clue what to do.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31079
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: New SSD new OS but license no longer valid?
« Reply #3 on: February 11, 2016, 01:52:41 PM »
Since this is a fresh installation, you will need to use the license file
Get it through
https://www.avast.com/resend-license-paid.php
or
https://my.avast.com

REDACTED

  • Guest
Re: New SSD new OS but license no longer valid?
« Reply #4 on: February 11, 2016, 04:50:38 PM »
Thanks for replies. I do not need help anymore purchased another av. software.

Kind regards.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31079
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: New SSD new OS but license no longer valid?
« Reply #5 on: February 11, 2016, 04:52:51 PM »
Waste of money if you ask me, if the license for avast is still valid.

REDACTED

  • Guest
Re: New SSD new OS but license no longer valid?
« Reply #6 on: February 12, 2016, 12:54:23 AM »
Consider it as a feedback: Need more user friendly interface for costumers, which can offer more quick solution.

I'm not a computer professional :) Need solve computer problems quickly and focus on my work in ms. office software.

Right now even support pages throwing 404 not found errors. Needs some work at avast side ;)

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31079
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: New SSD new OS but license no longer valid?
« Reply #7 on: February 12, 2016, 01:31:19 AM »
No problem with the support pages here.
Everything is working fine.

The UI is user friendly, but as with every software...
The user must learn how to use the application.
And as it is with about everything...
Some find it easy, others don't.
Change things and those who found it easy now don't and the other way around ;)

Although you are now using not avast but something else...
Don't feel a stranger if you have a problem with something.
There is the "general", "viruses and worms" forum etc. here.

Offline moroni

  • Avast team
  • Poster
  • *
  • Posts: 629
Re: New SSD new OS but license no longer valid?
« Reply #8 on: February 12, 2016, 08:14:44 AM »
Right now even support pages throwing 404 not found errors. Needs some work at avast side ;)

What page? Could you please post the URL?
Thanks