Author Topic: locked-zone  (Read 7086 times)

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locked-zone
« on: February 12, 2016, 04:05:59 PM »
Greetings here!

Here's my problem:

 when launchin the browser safe-zone, I got that error message : "Unable to open the directory profile, because you don't own the necessary privileges. Contact the administrator of that machine.", and I cannot access the web. More or less, got it in french.

I tried to run it as administrator, for the same denied access.

Any key?

Offline Asyn

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Re: locked-zone
« Reply #1 on: February 12, 2016, 04:12:47 PM »
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: locked-zone
« Reply #2 on: February 12, 2016, 04:39:42 PM »
Well, I'm usin free avast, havin bought recently Nexway for 20 Euros. I'm runnin on 64 Bit Windows 10 without other security related software installed.

What do you mean by AVs? Browsers? If so, I was and I'm still then,  at the moment, usin Firefox.

Offline Asyn

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Re: locked-zone
« Reply #3 on: February 12, 2016, 04:49:16 PM »
1. Well, I'm usin free avast, havin bought recently Nexway for 20 Euros.
2. What do you mean by AVs?
1. SZB isn't included in the free version, which version did you buy..?
2. AV is short for Anti Virus.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: locked-zone
« Reply #4 on: February 12, 2016, 05:09:56 PM »
Ok, then it's not comin from Nexway.... My program version is the 11.1.2253. Is that right?

Mc Afee was my last anti-virus.

Offline Asyn

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Re: locked-zone
« Reply #5 on: February 12, 2016, 05:48:21 PM »
Again, which Avast..? (Free/Pro/IS/Premier)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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Re: locked-zone
« Reply #6 on: February 12, 2016, 05:56:34 PM »
and did you use the removal tool for McAfee ?

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Re: locked-zone
« Reply #7 on: February 12, 2016, 05:59:19 PM »
How do I know wich avast?  :-\

All that is displayed is avast internet security, avast free anti-virus with mouse  over.

Yes I used the remove tool for Mc Afee, or so I think... Lemme restart it all.

And you have to know that all was workin perfectly well just yesterday, eh, without any changes on my programs...

Offline Eddy

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Re: locked-zone
« Reply #8 on: February 12, 2016, 06:06:59 PM »
It can't be avast IS and free at the same time.
It is one or the other.
Right click the avast symbol near the clock and choose about.
What does it say ?

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Re: locked-zone
« Reply #9 on: February 12, 2016, 06:14:20 PM »
The symbol near the clock say that I'm protected with Avast Internet security. But  the avast symbol on my task bar say avast free antivirus...

Hum...Now it works fine, after the restart...

So sorry for the trouble, but it seems to be a not so rare issue, as others experienced it (so say Google)...


Offline Asyn

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Re: locked-zone
« Reply #10 on: February 12, 2016, 06:18:22 PM »
Hum...Now it works fine, after the restart...
OK, you're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0