Today I received an offer to upgrade to avast primier under which it stated the clean up and password tool below the offer. I thought it was reasonable so I went ahead with the offer then realized little to nothing has changed on my account.
I posted the following message and submitted 2 tickets on 1/31/2016.
Avast had excellent reviews so I entrusted Avast in providing services above and beyond other software providers. After purchasing a 1 year license for (antivirus Pro) endless as well as extremely annoying, and misleading bait and switch tactic's appear on the control panel. 2 examples of which are 1) after completing a performance scan on the Avast control panel, I was told I have some issues. when I clicked (resolve issues) I was told I need to purchase More software
?? 2) I clicked VPN secure on the control panel and was asked to purchase more software again
? This is a complete and total misleading scam that often appears in software providers of much lower stature. On top of all this bait and switch nonsense, the Avast portal has a beautiful and enticing rewards panel. It appears the Avast rewards program is ever so eager for me to refer and sign up new accounts for more rewards points. The problem is Avast doesn't show me what the rewards points are good for except that fact that Avast is making more money.
I have not received a reply on either ticket submitted 15 days ago. Today I contacted Avast via phone and informed Avast I was recording the phone call just as Avast informed me they were recording the phone call. The conversation lasted about 15 minutes and I was told a supervisor would contact me within 24 hrs.