Author Topic: Unable to submit a ticket: "Login was unsuccessfull!"  (Read 2035 times)

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Offline Kristian E.

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Unable to submit a ticket: "Login was unsuccessfull!"
« on: February 21, 2016, 02:25:30 PM »

I end up on the page and there is a "popup" message "Login was unsuccessfull!". Login screen is provided, where I can type in my username and password, but after clicking "Login" I am forwarded back to the page Clicking there the "Submit a ticket" again, just displays the "Login was unsuccessfull!" message and the login screen I just were at. I'm able to login with Google and try to submit the ticket, but the email address I use in Google's services differ from the verified email address of the Avast! account.

With best regards,
Kristian Epäilys

Offline DavidR

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Re: Unable to submit a ticket: "Login was unsuccessfull!"
« Reply #1 on: February 21, 2016, 04:29:56 PM »
Whilst the allows you to logon with your Facebook credentials, I don't know if they would allow it for the support ticket function.

If you logged on to using your Facebook credentials, did you use those for the support ticket ?
If you did try using your avast account username and password.
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Offline miraDi

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Re: Unable to submit a ticket: "Login was unsuccessfull!"
« Reply #2 on: February 22, 2016, 11:01:18 AM »
Hello Kristian,

 your name probably contains some extended characters and that is the issue. We already know about this problem and it will be fixed in next version of
Workaround: Change your name on so there will be no extended characters in it.

Thank you for your patience,