Author Topic: Trying to renew IS, keep getting a denied payment prompt  (Read 1369 times)

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Trying to renew IS, keep getting a denied payment prompt
« on: February 23, 2016, 08:06:28 PM »
Pretty much as the subject line says, I'm having issues renewing my license.  After selecting what I want and putting all the information and double checking to make sure it's correct. I keep getting "Payment Authorization Failed " on the next page. This happens regardless of using a CC or PayPal.

Offline bob3160

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Re: Trying to renew IS, keep getting a denied payment prompt
« Reply #1 on: February 23, 2016, 08:35:51 PM »
Pretty much as the subject line says, I'm having issues renewing my license.  After selecting what I want and putting all the information and double checking to make sure it's correct. I keep getting "Payment Authorization Failed " on the next page. This happens regardless of using a CC or PayPal.
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Offline moroni

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Re: Trying to renew IS, keep getting a denied payment prompt
« Reply #2 on: February 23, 2016, 09:04:56 PM »
Hi!

Could you please open a ticket https://support.avast.com/support/tickets/new?form=1 ?
I am afraid I cannot ask you for personal details here on the public forum :)
I'll reply to the ticket. Thank you for understanding.