Author Topic: I can't install Avast Premier from Avast Free Antivirus  (Read 1468 times)

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I can't install Avast Premier from Avast Free Antivirus
« on: July 26, 2017, 01:20:23 PM »
I use Avast Free Antivirus and I decided to install the Premier. As I go to install the program I can not show that there was an error installing with the following data. What to do ?? I have Windows 10 Pro

2017-07-26 10:54:05.573Infoinstup[12996,10608]Command: '"C:\Program Files\AVAST Software\Avast\setup\Sfx\instup.exe" /edition:12 /ga_clientid:4e1eef9a-09c2-407c-8df0-c89786c8d74e /prod:ais /sfx:lite /sfxstorage:C:\Users\Bill\AppData\Local\Temp\_av_iup.tm~a06784'
2017-07-26 10:54:05.573Infoinstup[12996,10608]CPU: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz,4
2017-07-26 10:54:05.573Infoinstup[12996,10608]OS: Windows 10 (10.0.15063) x64
2017-07-26 10:54:05.573Infoinstup[12996,10608]Memory: 30% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4005064/4194176K free
2017-07-26 10:54:05.573Infoinstup[12996,10608]DISKs: C:\ - 161GB free / 232GB total
2017-07-26 10:54:05.573Infoinstup[12996,10608]DISKs: D:\ - 266GB free / 465GB total
2017-07-26 10:54:05.573Infoinstup[12996,10608]DISKs: E:\ - 306GB free / 931GB total
2017-07-26 10:54:05.573Infoinstup[12996,10608]DISKs: H:\ - 380GB free / 931GB total
2017-07-26 10:54:05.573Infoinstup[12996,10608]Running module version: instup.exe - '17.5.3585.0'
2017-07-26 10:54:05.573Infoinstup[12996,10608]Running module version: Instup.dll - '17.5.3585.0'
2017-07-26 10:54:05.573Infomutex[12996,10608]The ownership of the secure mutex has been successfully taken.
2017-07-26 10:54:05.573Infoinstup[12996,10608]Loading product state
2017-07-26 10:54:05.573Infoinstup[12996,10608]Guid = 5b9f6ddf-54d2-4be2-b188-dd5d831bb462, Created = 20:46:43 21.10.2016
2017-07-26 10:54:05.573Infoinstup[12996,10608]Persistent Guid = 1af7aa96-ed08-4d6e-9879-16c1e3c6ab78, Created = 20:46:43 21.10.2016
2017-07-26 10:54:05.573Infoinstup[12996,10608]ProductId = ais
2017-07-26 10:54:05.573Infoinstup[12996,10608]Edition = 1
2017-07-26 10:54:05.573Infoinstup[12996,10608]SubEdition =
2017-07-26 10:54:05.573Infoinstup[12996,10608]Installed Part info:
2017-07-26 10:54:05.573Infoinstup[12996,10608]Part 'iex' = 'iex', 9 (0x00000009), 18:44:03 25.07.2017
2017-07-26 10:54:05.573Infoinstup[12996,10608]Part 'jrog2' = 'jrog2', 5337 (0x000014D9), 18:44:03 25.07.2017
2017-07-26 10:54:05.573Infoinstup[12996,10608]Part 'program' = 'prg_ais', 201525480 (0x0C0308E8), 11:49:42 19.08.2016
2017-07-26 10:54:05.573Infoinstup[12996,10608]Part 'setup' = 'setup_ais', 201525480 (0x0C0308E8), 11:49:43 19.08.2016
2017-07-26 10:54:05.573Infoinstup[12996,10608]Part 'vps' = 'vps_win32', 386344194 (0x17072502), 18:44:06 25.07.2017
2017-07-26 10:54:05.573Infoinstup[12996,10608]Latest Part info:
2017-07-26 10:54:05.573Infoinstup[12996,10608]Part 'iex' = 'iex', 9 (0x00000009), 18:44:03 25.07.2017
2017-07-26 10:54:05.573Infoinstup[12996,10608]Part 'jrog2' = 'jrog2', 5337 (0x000014D9), 18:44:03 25.07.2017
2017-07-26 10:54:05.573Infoinstup[12996,10608]Part 'program' = 'prg_ais', 285542655 (0x110508FF), 12:38:02 18.07.2017
2017-07-26 10:54:05.573Infoinstup[12996,10608]Part 'setup' = 'setup_ais', 285542655 (0x110508FF), 12:38:02 18.07.2017
2017-07-26 10:54:05.573Infoinstup[12996,10608]Part 'vps' = 'vps_win32', 386344194 (0x17072502), 18:44:06 25.07.2017
2017-07-26 10:54:05.573Inforegis[12996,10608]BackupFileToRegistry: file 'C:\Program Files\AVAST Software\Avast\setup\setup.ini' was successfully backed up to value 'SetupIniBackup'.
2017-07-26 10:54:05.573Infousnca[12996,10608]USN cache loaded from the disk.
2017-07-26 10:54:05.573Infoinstup[12996,10608]Loading Proxy settings
2017-07-26 10:54:05.573Infoinstup[12996,10608]Proxy-Type: 'no proxy'
2017-07-26 10:54:05.573Infoinstup[12996,10608]Proxy-Authorization: 'no authentication'
2017-07-26 10:54:05.573Infoinstup[12996,10608]Proxy-Port: '8080'
2017-07-26 10:54:05.573Infoinstup[12996,10608]Proxy-Name: ''
2017-07-26 10:54:05.573Infoinstup[12996,10608]Proxy-User: ''
2017-07-26 10:54:05.573Infoinstup[12996,10608]Proxy-Pass: '? ? ?'
2017-07-26 10:54:05.588Infopart[12996,10608]SetInstalled: Part package part-iex-9.vpx is installed.
2017-07-26 10:54:05.604Infopart[12996,10608]SetInstalled: Part package part-jrog2-14d9.vpx is installed.
2017-07-26 10:54:05.604Infopart[12996,10608]SetInstalled: Part package part-prg_ais-c0308e8.vpx is installed.
2017-07-26 10:54:05.626Infopart[12996,10608]SetInstalled: Part package part-setup_ais-c0308e8.vpx is installed.
2017-07-26 10:54:05.642Infopart[12996,10608]SetInstalled: Part package part-vps_win32-17072502.vpx is installed.
2017-07-26 10:54:16.740Infoshepsync[12996,10608]Trying server IP address 'shepherd.ff.avast.com'
2017-07-26 10:54:16.977Infoshepsync[12996,10608]Config file successfully updated
2017-07-26 10:54:16.993Infoshepsync[12996,10608]Postpone interval was reset
2017-07-26 10:54:17.008Noticelicense[12996,10608]license check from already installed avast
Exception: Unable to open the license file 'C:\ProgramData\AVAST Software\Subscriptions\license.avastlic'!
Code: 0x00000003 (3)
2017-07-26 10:54:17.008Infowizard[12996,10608]Running module version: HTMLayout.dll - '3.3.2.1'
2017-07-26 10:54:17.008Warningsettings[12996,9516]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\burger_client.ini'
2017-07-26 10:54:17.024Infowizard[12996,10608]Loaded module version: C:\Users\Bill\AppData\Local\Temp\_av_iup.tm~a06784\HTMLayout.dll - '3.3.2.1'
2017-07-26 10:54:17.047Infowizard[12996,10608]Setup gui was successfully started.
2017-07-26 10:54:17.047Infoinstcore[12996,10608]Sfx setup update has started.
2017-07-26 10:54:17.062Infoservers[12996,10608]Server definition(s) loaded for 'C:\Users\Bill\AppData\Local\Temp\_av_iup.tm~a06784\servers.def': 29 (maintenance:0)
2017-07-26 10:54:17.062Infoservers[12996,10608]ChooseServer: selected server 'Download r5525652 AVAST9 Server' with current url 'http://r5525652.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-26 10:54:32.064Errordldwrap[12996,10608]HttpGet: download failed with error 0x00002bdc!
2017-07-26 10:54:32.066Errordldwrap[12996,10608]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://r5525652.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 1
2017-07-26 10:54:32.068Infoservers[12996,10608]ChooseServer: selected server 'Download f5136535 AVAST9 Server' with current url 'http://f5136535.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-26 10:54:49.072Errordldwrap[12996,10608]HttpGet: download failed with error 0x00002bdc!
2017-07-26 10:54:49.072Errordldwrap[12996,10608]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://f5136535.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 2
2017-07-26 10:54:49.072Infoservers[12996,10608]ChooseServer: selected server 'Download z2217299 AVAST9 Server' with current url 'http://z2217299.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-26 10:55:06.102Errordldwrap[12996,10608]HttpGet: download failed with error 0x00002bdc!
2017-07-26 10:55:06.102Errordldwrap[12996,10608]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z2217299.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 3
2017-07-26 10:55:06.102Infoservers[12996,10608]ChooseServer: selected server 'Download w6607332 AVAST9 Server' with current url 'http://w6607332.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-26 10:55:23.135Errordldwrap[12996,10608]HttpGet: download failed with error 0x00002bdc!
2017-07-26 10:55:23.135Errordldwrap[12996,10608]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://w6607332.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 4
2017-07-26 10:55:23.135Infoservers[12996,10608]ChooseServer: selected server 'Download x6055396 AVAST9 Server' with current url 'http://x6055396.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-26 10:55:40.169Errordldwrap[12996,10608]HttpGet: download failed with error 0x00002bdc!
2017-07-26 10:55:40.169Errordldwrap[12996,10608]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://x6055396.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 5
2017-07-26 10:55:40.169Infoservers[12996,10608]ChooseServer: selected server 'Download y9663457 AVAST9 Server' with current url 'http://y9663457.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-26 10:55:57.195Errordldwrap[12996,10608]HttpGet: download failed with error 0x00002bdc!
2017-07-26 10:55:57.195Errordldwrap[12996,10608]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://y9663457.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 6
2017-07-26 10:55:57.195Infoservers[12996,10608]ChooseServer: selected server 'Download w6607332 AVAST9 Server' with current url 'http://w6607332.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-26 10:56:14.234Errordldwrap[12996,10608]HttpGet: download failed with error 0x00002bdc!
2017-07-26 10:56:14.237Errordldwrap[12996,10608]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://w6607332.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 7
2017-07-26 10:56:14.239Infoservers[12996,10608]ChooseServer: selected server 'Download z9820048 AVAST9 Server' with current url 'http://z9820048.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-26 10:56:31.260Errordldwrap[12996,10608]HttpGet: download failed with error 0x00002bdc!
2017-07-26 10:56:31.262Errordldwrap[12996,10608]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z9820048.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 8
2017-07-26 10:56:31.263Infoservers[12996,10608]ChooseServer: selected server 'Download r5525652 AVAST9 Server' with current url 'http://r5525652.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-26 10:56:48.279Errordldwrap[12996,10608]HttpGet: download failed with error 0x00002bdc!
2017-07-26 10:56:48.281Errordldwrap[12996,10608]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://r5525652.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 9
2017-07-26 10:56:48.283Infoservers[12996,10608]ChooseServer: selected server 'Download h1874089 AVAST9 Server' with current url 'http://h1874089.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-26 10:57:05.326Errordldwrap[12996,10608]HttpGet: download failed with error 0x00002bdc!
2017-07-26 10:57:05.326Errordldwrap[12996,10608]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://h1874089.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 10
2017-07-26 10:57:05.326Infoservers[12996,10608]ChooseServer: selected server 'Download t5730298 AVAST9 Server' with current url 'http://t5730298.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-26 10:57:07.343Infoservers[12996,10608]ChooseServer: selected server 'Download s4705686 AVAST9 Server' with current url 'http://s4705686.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-26 10:57:22.377Errordldwrap[12996,10608]HttpGet: download failed with error 0x00002bdc!
2017-07-26 10:57:22.377Errordldwrap[12996,10608]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://s4705686.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 1
2017-07-26 10:57:22.377Infoservers[12996,10608]ChooseServer: selected server 'Download p4085325 AVAST9 Server' with current url 'http://p4085325.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-26 10:57:39.413Errordldwrap[12996,10608]HttpGet: download failed with error 0x00002bdc!
2017-07-26 10:57:39.415Errordldwrap[12996,10608]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://p4085325.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 2
2017-07-26 10:57:39.416Infoservers[12996,10608]ChooseServer: selected server 'Download z2461313 AVAST9 Server' with current url 'http://z2461313.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-26 10:57:56.451Errordldwrap[12996,10608]HttpGet: download failed with error 0x00002bdc!
2017-07-26 10:57:56.451Errordldwrap[12996,10608]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z2461313.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 3
2017-07-26 10:57:56.451Infoservers[12996,10608]ChooseServer: selected server 'Download y9663457 AVAST9 Server' with current url 'http://y9663457.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-26 10:58:13.464Errordldwrap[12996,10608]HttpGet: download failed with error 0x00002bdc!
2017-07-26 10:58:13.466Errordldwrap[12996,10608]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://y9663457.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 4
2017-07-26 10:58:13.468Infoservers[12996,10608]ChooseServer: selected server 'Download w6607332 AVAST9 Server' with current url 'http://w6607332.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-26 10:58:30.481Errordldwrap[12996,10608]HttpGet: download failed with error 0x00002bdc!
2017-07-26 10:58:30.483Errordldwrap[12996,10608]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://w6607332.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 5
2017-07-26 10:58:30.484Infoservers[12996,10608]ChooseServer: selected server 'Download h1874089 AVAST9 Server' with current url 'http://h1874089.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-26 10:58:47.513Errordldwrap[12996,10608]HttpGet: download failed with error 0x00002bdc!
2017-07-26 10:58:47.520Errordldwrap[12996,10608]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://h1874089.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 6
2017-07-26 10:58:47.520Infoservers[12996,10608]ChooseServer: selected server 'Download f7031642 AVAST9 Server' with current url 'http://f7031642.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-26 10:59:04.534Errordldwrap[12996,10608]HttpGet: download failed with error 0x00002bdc!
2017-07-26 10:59:04.536Errordldwrap[12996,10608]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://f7031642.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 7
2017-07-26 10:59:04.538Infoservers[12996,10608]ChooseServer: selected server 'Download r5525652 AVAST9 Server' with current url 'http://r5525652.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-26 10:59:21.549Errordldwrap[12996,10608]HttpGet: download failed with error 0x00002bdc!
2017-07-26 10:59:21.549Errordldwrap[12996,10608]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://r5525652.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 8
2017-07-26 10:59:21.549Infoservers[12996,10608]ChooseServer: selected server 'Download r5525652 AVAST9 Server' with current url 'http://r5525652.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-26 10:59:38.596Errordldwrap[12996,10608]HttpGet: download failed with error 0x00002bdc!
2017-07-26 10:59:38.598Errordldwrap[12996,10608]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://r5525652.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 9
2017-07-26 10:59:38.600Infoservers[12996,10608]ChooseServer: selected server 'Download v6834318 AVAST9 Server' with current url 'http://v6834318.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-26 10:59:55.609Errordldwrap[12996,10608]HttpGet: download failed with error 0x00002bdc!
2017-07-26 10:59:55.611Errordldwrap[12996,10608]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v6834318.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 10
2017-07-26 10:59:55.613Infoservers[12996,10608]ChooseServer: selected server 'Download d3116203 AVAST9 Server' with current url 'http://d3116203.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-26 10:59:57.616Errorengine[12996,10608]LoadLatestProdAndParts: download product file 'prod-pgm.vpx' has failed. Status: 41227 (0x0000A10B) [Downloader system error]