Author Topic: [Resolved][11.1.2254] Sign-in into avast account failed  (Read 2454 times)

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Online NON

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[Resolved][11.1.2254] Sign-in into avast account failed
« on: March 07, 2016, 02:18:47 PM »
Hello all,


my avast has failed to login to Avast Account for some time (maybe since this beta period starts).
Repair nor clean reinstall does not solve this issue.

With last stable version 11.1.2253, everything went fine.

Avast: 11.1.2254 Premier / Pro
Windows 7 SP1 64bit
« Last Edit: March 12, 2016, 07:52:39 AM by NON »
Main: Win10 Pro 21H2 64bit / Core i5-7400 3.0GHz / 16GB RAM / Avast 21 Premium Beta(Icarus) / Comodo Firewall (testing again)
Mobile: Win10 Pro 21H1 64bit / Core i5-3340M 2.7GHz / 8GB RAM / Avast 21 Free / Windows Firewall Control

Avast の設定について解説しています。よろしければご覧ください。

Online DavidR

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Re: [11.1.2254] Sign-in into avast account failed
« Reply #1 on: March 07, 2016, 02:44:52 PM »
Are you able to log on to your my.avast.com account from your browser ?

If so it does seem to be pointing to an issue with the beta - I'm not on this beta, but I think this could also be an issue with my.avast.com. When I log on using my browser, this PC isn't displayed as a device.

After a couple of attempts I was able to connect to my.avast.com account from the program user interface. Even this device isn't shown.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.9.2494 (build 21.9.6698.703) UI 1.0.672/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Online NON

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Re: [11.1.2254] Sign-in into avast account failed
« Reply #2 on: March 07, 2016, 03:07:12 PM »
Hello DavidR, thank you for the reply.

I can log-on to my.avast.com from browser, however details of some of the devices cannot be shown.
Devices are listed there, but when I open these devices my.avast.com just returns error message.
This indicates my.avast.com has some issue. :(
« Last Edit: March 07, 2016, 03:08:45 PM by NON »
Main: Win10 Pro 21H2 64bit / Core i5-7400 3.0GHz / 16GB RAM / Avast 21 Premium Beta(Icarus) / Comodo Firewall (testing again)
Mobile: Win10 Pro 21H1 64bit / Core i5-3340M 2.7GHz / 8GB RAM / Avast 21 Free / Windows Firewall Control

Avast の設定について解説しています。よろしければご覧ください。

Online DavidR

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Re: [11.1.2254] Sign-in into avast account failed
« Reply #3 on: March 07, 2016, 04:54:35 PM »
Yes I think that it is more likely to be an issue with my.avast.com than specifically the beta build as there were some anomalies even with 11.1.2253.

Of course your error message (attached image) mentions Avast Passwords and I don't have that installed.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.9.2494 (build 21.9.6698.703) UI 1.0.672/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Online NON

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Re: [11.1.2254] Sign-in into avast account failed
« Reply #4 on: March 12, 2016, 07:52:19 AM »
Confirmed fixed in 11.1.2255.

Issue with device details is still there though, but I think this is my.avast.com issue as DavidR suggested, not this beta.

So, marked as fixed. :)
Main: Win10 Pro 21H2 64bit / Core i5-7400 3.0GHz / 16GB RAM / Avast 21 Premium Beta(Icarus) / Comodo Firewall (testing again)
Mobile: Win10 Pro 21H1 64bit / Core i5-3340M 2.7GHz / 8GB RAM / Avast 21 Free / Windows Firewall Control

Avast の設定について解説しています。よろしければご覧ください。