Author Topic: Unable to make a connection  (Read 3585 times)

0 Members and 1 Guest are viewing this topic.

Offline ebbe

  • Newbie
  • *
  • Posts: 1
Unable to make a connection
« on: February 26, 2016, 03:15:47 PM »
I installed SecureLine on my LG G4 running Android 6.latest yesterday because Avast Mobile Security labels the guest network where I am currently working as unsafe.

So far I have not seen SecureLine connect to anything although it has tried a lot. What can I do to find out what is wrong?

Offline Tomas F.

  • Avast team
  • Jr. Member
  • *
  • Posts: 22
Re: Unable to make a connection
« Reply #1 on: March 01, 2016, 08:20:20 PM »
Hello ebbe.

This behavior is typical when the network is restricted in a way that SecureLine cannot establish secure connection (f.e. blocked ports). Another option is that the guest network you are trying to connect has a login page (something similar to McDonald`s hotspots). In that case once you log in, the internet connection is unlocked and SecureLine will try to establish secured connection again.

Cheers,
Tomas