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Author Topic: avast failed to create rescue disk  (Read 15116 times)

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Offline Lotan

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avast failed to create rescue disk
« on: March 02, 2016, 12:21:43 AM »
avast internet security version 11.1.2253 failed to create a rescue disk
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Offline Lotan

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Re: avast failed to create rescue disk
« Reply #1 on: March 02, 2016, 12:40:31 AM »
update: aparantly the cause was that avast didnt like my USB flash storage device very much and refused to work with it.
rescue disk was created successfully on my sisters USB.

sorry for wasting time
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Online DavidR

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Re: avast failed to create rescue disk
« Reply #2 on: March 02, 2016, 01:23:10 AM »
Not time wasted when you find the cause and take the time to report it.

That could also help others trying to create a rescue disk, thank you.
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Offline Rednose

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Re: avast failed to create rescue disk
« Reply #3 on: March 02, 2016, 03:13:36 AM »
Hi Lotan :)

Any idea why Avast didn't like your your USB flash storage device ?
Did you get an ( error ) message ?

Greetz, Red.
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Offline Lotan

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Re: avast failed to create rescue disk
« Reply #4 on: March 02, 2016, 03:29:11 AM »
Quote from: Rednose on March 02, 2016, 03:13:36 AM
Hi Lotan :)

Any idea why Avast didn't like your your USB flash storage device ?
Did you get an ( error ) message ?

Greetz, Red.

just a little box that said failed to create rescue disk. i attached a pic of everything i see when the error pops up. i really have no idea why avast refuses to put the rescue disk on it, maybe because its an old flash drive?
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Offline Rednose

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Re: avast failed to create rescue disk
« Reply #5 on: March 02, 2016, 03:40:19 AM »
I have no idea either, nor how to troubleshoot this.
But as I am curious too, I will put this forward to Avast :)

Greetz, Red.
« Last Edit: March 02, 2016, 03:44:34 AM by Rednose »
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Offline Eddy

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Re: avast failed to create rescue disk
« Reply #6 on: March 02, 2016, 12:25:55 PM »
Just to gather some more information.

What is the make/model of your usb stick ?
Is it USB-1, 2 or 3 ?
What is the port you hooked it up to ? (USB-1, 2 or 3)

If your sister also has avast installed, did you tried to create the rescue disk on her system with your usb stick ?
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Offline Lotan

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Re: avast failed to create rescue disk
« Reply #7 on: March 02, 2016, 01:46:57 PM »
the brand of my USB stick is Maxell anything beyond that i dont know. i dont know what usb type it is but i know its not USB 3 (ive had it for 5 to 6 years maybe even longer). ive attemtped to create the rescue disk on this USB stick in both usb 2 and 3 ports and it also fails to create rescue disk on my sisters laptop so its not my pc at fault.
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Offline Eddy

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Re: avast failed to create rescue disk
« Reply #8 on: March 02, 2016, 01:55:10 PM »
Thank you for the information.
This might help avast find the problem and solve it.
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Offline Lotan

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Re: avast failed to create rescue disk
« Reply #9 on: March 02, 2016, 02:14:34 PM »
i wish i knew how to get more info on my USB stick but theres no info on the stick itself other than the brand and i dont know how to find info out
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Offline bob3160

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Re: avast failed to create rescue disk
« Reply #10 on: March 02, 2016, 02:50:40 PM »
Quote from: Lotan on March 02, 2016, 02:14:34 PM
i wish i knew how to get more info on my USB stick but theres no info on the stick itself other than the brand and i dont know how to find info out
You can use Explorer. right click on the drive and look at properties. How big is that drive ?
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Offline Lotan

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Re: avast failed to create rescue disk
« Reply #11 on: March 02, 2016, 03:17:01 PM »
its 15GB thats the most useful info i can get from the properties, ive checked
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Offline bob3160

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Re: avast failed to create rescue disk
« Reply #12 on: March 02, 2016, 03:38:13 PM »
Quote from: Lotan on March 02, 2016, 03:17:01 PM
its 15GB thats the most useful info i can get from the properties, ive checked
It's certainly large enough.



Under tools, try the following:


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Offline Lotan

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Re: avast failed to create rescue disk
« Reply #13 on: March 02, 2016, 03:51:38 PM »
optimizing didnt fix anything, it still fails. i think the USB may just be too old for avast to work with
« Last Edit: March 02, 2016, 03:53:21 PM by Lotan »
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Offline bob3160

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Re: avast failed to create rescue disk
« Reply #14 on: March 02, 2016, 03:55:19 PM »
Quote from: Lotan on March 02, 2016, 03:51:38 PM
optimizing didnt fix anything, it still fails. i think the USB may just be too old for avast to work with
Report it directly to Avast:
http://support.avast.com/support/tickets/new
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