Author Topic: PC Cleaner Pro Preventing Avast 2016 from installing  (Read 6793 times)

0 Members and 1 Guest are viewing this topic.

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40627
  • Dragons by Sasha
    • Malware fixes
Re: PC Cleaner Pro Preventing Avast 2016 from installing
« Reply #15 on: March 05, 2016, 05:29:41 PM »
Hmm all related keys were removed by adwcleaner, what warning does Avast give when you try to install it

Offline briantree

  • Newbie
  • *
  • Posts: 14
Re: PC Cleaner Pro Preventing Avast 2016 from installing
« Reply #16 on: March 05, 2016, 07:18:20 PM »
Another antivirus cleaner has been detected - PC Cleaner Pro is displayed at instal stage. When I accept this a seperate error window appears advising that Avast cannot be installed in the folder you entered. I assume that the folder referred to must be a default included in the Avast setup as there was no provision provided to select a folder at setup.
 Hope this gives a clearer picture of my problem.

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40627
  • Dragons by Sasha
    • Malware fixes
Re: PC Cleaner Pro Preventing Avast 2016 from installing
« Reply #17 on: March 05, 2016, 08:02:01 PM »
OK let me know if this allows you to install

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
CreateRestorePoint:
AV: PC Cleaner Pro (Disabled - Up to date) {737A8864-C2D9-4337-B49A-B5E35815B9BB}

 
Save this as fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that

Offline briantree

  • Newbie
  • *
  • Posts: 14
Re: PC Cleaner Pro Preventing Avast 2016 from installing
« Reply #18 on: March 06, 2016, 10:04:41 AM »
Good morning.When I first ran FRST it came up with an error message which I have attached.Also attached log.

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40627
  • Dragons by Sasha
    • Malware fixes
Re: PC Cleaner Pro Preventing Avast 2016 from installing
« Reply #19 on: March 06, 2016, 12:23:19 PM »
It looks to have removed the registry entry, will Avast install now ?

Download Avast Uninstall Utility to your Desktop.
Download the correct version of Avast 
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel

  • Run the uninstall tool and accept the reboot to safe mode
  • Once complete reboot your system
  • Reinstall Avast
----------

Offline briantree

  • Newbie
  • *
  • Posts: 14
Re: PC Cleaner Pro Preventing Avast 2016 from installing
« Reply #20 on: March 06, 2016, 01:01:23 PM »
I came across this other log from this morning which I have attached.I will wait until you have seen this before I proceed with your latest instructions.

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40627
  • Dragons by Sasha
    • Malware fixes
Re: PC Cleaner Pro Preventing Avast 2016 from installing
« Reply #21 on: March 06, 2016, 02:07:17 PM »
Winlogon\Notify\SDNotify: C:\Program Files\Max Spyware Detector\SDNotify.dll [X]

Did you install this ?

Continue with an installation attempt

Offline briantree

  • Newbie
  • *
  • Posts: 14
Re: PC Cleaner Pro Preventing Avast 2016 from installing
« Reply #22 on: March 06, 2016, 02:25:22 PM »
Good news.I was able to instal successfully without need to carryout your latest fix. I do not recall installing the program you refer to. Should it be removed ?

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40627
  • Dragons by Sasha
    • Malware fixes
Re: PC Cleaner Pro Preventing Avast 2016 from installing
« Reply #23 on: March 06, 2016, 03:45:41 PM »
Yes as it is a bit dubious :)

Offline briantree

  • Newbie
  • *
  • Posts: 14
Re: PC Cleaner Pro Preventing Avast 2016 from installing
« Reply #24 on: March 06, 2016, 06:21:41 PM »
Thanks I will attempt to remove it. I am very grateful for your guidance and support to enable PC Cleaner Pro to be removed and allow Avast to be reinstalled. :)