Let me know what problems remain after this
Re-install ChromeUnless you did this yourself, malware has changed your Chrome version into the Development Build. Among other things this allows malware to install any extension it wants. We need to resolve this.
1. If you have bookmarks, let's save them by exporting them -
Export Bookmarks2. Then I need you to go
Google Sync and sign into your account
3. Scroll down until you see the
"Stop and Clear" button and click on the button. At the prompt click on
"Ok"4. Now we need to uninstall chrome.
Note: When asked about user data or settings you must remove this also so please check the box.
5. Restart the computer and reinstall chrome, You can download The latest version from here -
Google Chrome6. Import your bookmarks back into Chrome
7. Sign back in to your Chrome browser so that your bookmarks sync with your online account.
NEXTCAUTION : This fix is only valid for this specific machine, using it on another may break your computer Open
notepad and copy/paste the text in the quotebox below into it:
CreateRestorePoint:
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => No File
ShellIconOverlayIdentifiers: [GDriveSharedOverlay] -> {81539FE6-33C7-4CE7-90C7-1C7B8F2F2D44} => No File
CHR HKLM\SOFTWARE\Policies\Google: Restriction <======= ATTENTION
CHR HKU\S-1-5-21-2976242549-4080258417-2515734705-1007\SOFTWARE\Policies\Google: Restriction <======= ATTENTION
CHR HKU\S-1-5-21-2976242549-4080258417-2515734705-1007-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\Policies\Google: Restriction <======= ATTENTION
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
HKU\S-1-5-21-2976242549-4080258417-2515734705-1007\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
HKU\.DEFAULT\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://www.pcservicecall.co.uk
HKU\S-1-5-19\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://www.pcservicecall.co.uk
HKU\S-1-5-19-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://www.pcservicecall.co.uk
HKU\S-1-5-20\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://www.pcservicecall.co.uk
HKU\S-1-5-20-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://www.pcservicecall.co.uk
HKU\S-1-5-21-2976242549-4080258417-2515734705-1006\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://www.pcservicecall.co.uk/
HKU\S-1-5-21-2976242549-4080258417-2515734705-1006-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://www.pcservicecall.co.uk/
HKU\S-1-5-21-2976242549-4080258417-2515734705-1008-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://www.pcservicecall.co.uk/
HKU\S-1-5-21-2976242549-4080258417-2515734705-500\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://www.pcservicecall.co.uk/
HKU\S-1-5-21-2976242549-4080258417-2515734705-500-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://www.pcservicecall.co.uk/
URLSearchHook: HKU\S-1-5-21-2976242549-4080258417-2515734705-1007 - (No Name) - {b2e293ee-fd7e-4c71-a714-5f4750d8d7b7} - No File
URLSearchHook: HKU\S-1-5-21-2976242549-4080258417-2515734705-1007-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0 - (No Name) - {b2e293ee-fd7e-4c71-a714-5f4750d8d7b7} - No File
HKLM\SOFTWARE\Microsoft\Internet Explorer\AboutURLs,Tabs: "about:newtab" <======= ATTENTION
SearchScopes: HKU\S-1-5-21-2976242549-4080258417-2515734705-1007 -> {5AA2BA46-9913-4DC7-9620-69AB0FA17AE7} URL = hxxp://search.alot.com/web?q={searchTerms}&pr=prov&client_id=1824ECC001CB689500E24664&install_time=2010-10-10T16:05:56Z&src_id=11407&camp_id=38&tb_version=2.5.15000.521
SearchScopes: HKU\S-1-5-21-2976242549-4080258417-2515734705-1007-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0 -> ToolbarSearchProviderProgress {96bd48dd-741b-41ae-ac4a-aff96ba00f7e}
SearchScopes: HKU\S-1-5-21-2976242549-4080258417-2515734705-1007-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0 -> {5AA2BA46-9913-4DC7-9620-69AB0FA17AE7} URL = hxxp://search.alot.com/web?q={searchTerms}&pr=prov&client_id=1824ECC001CB689500E24664&install_time=2010-10-10T16:05:56Z&src_id=11407&camp_id=38&tb_version=2.5.15000.521
FF user.js: detected! => C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\2atnz65p.default-1402334749156\user.js [2014-11-30]
2016-02-29 09:31 - 2011-05-20 19:19 - 00000000 ____D C:\Program Files\AVAST Software-old
2015-01-22 20:13 - 2015-01-22 20:13 - 0000311 _____ () C:\Documents and Settings\User\Local Settings\Application Data\poetsch.bat
Task: C:\WINDOWS\Tasks\ARO 2012.job => C:\Program Files\ARO 2012\ARO.exe
C:\Documents and Settings\User\Application Data\SearchProtect
Hosts:
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
RemoveProxy:
EmptyTemp:
CMD: bitsadmin /reset /allusers
Save this as
fixlist.txt, in the same location as FRST.exe
Run FRST and press Fix
On completion a log will be generated please post that
THENPlease download
AdwCleaner by Xplode onto your desktop.
- Close all open programs and internet browsers.
- Double click on AdwCleaner.exe to run the tool.
- Click on Scan.
- After the scan is complete click on "Clean"
- Confirm each time with Ok.
- Your computer will be rebooted automatically. A text file will open after the restart.
- Please post the content of that logfile with your next answer.
- You can find the logfile at C:\AdwCleaner[S0].txt as well.