Author Topic: Avast! interfering with BackupMaker??  (Read 1918 times)

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Avast! interfering with BackupMaker??
« on: March 15, 2016, 10:03:10 PM »
Until recently, BackupMaker has worked well, backing up my files from my hard drive to an external drive.  However, recently I have been getting a BackupMaker error message "Error 0x08: Target file could not be readed/verified!"  According to BackupMaker, this is being caused by my antivirus program, which is the free version of Avast! 

However, the message from Avast! that I get at the same time is "Object: TargetDrive...\EarthLink TAR.msi|Data1.cab|EAuthMgr.dll.  Infection Win32:Evo-gen [Susp].  Process: C:\Program Files (x86)\ASCOMP Software\Backup Maker\bkmaker.exe.  The threat was detected and blocked just before the file was opened."
 
I have followed the directions at https://malwaretips.com/blogs/win32evo-gen-susp-virus/ and run Kaspersky TDSSKiller, RKill, Malwarebytes, HitmanPro, Emsisoft Emergency Kit, AdwCleaner, and Junkware Removal Tool.  I have also run MS Windows Malicious Software Removal Tool.  I checked out C:\Program Files (x86)\ASCOMP Software\Backup Maker\bkmaker.exe at VirusTotal.  I could not find any malware with any of these programs, including Avast!  Naturally, BackupMaker vows that their software is clean.

Finally, I cannot find any reference to "EarthLink TAR.msi|Data1.cab|EAuthMgr.dll" on the Internet nor can I  find "EarthLink TAR.msi|Data1.cab|EAuthMgr.dll" with the programs listed above, with a file search of both my source and target drives, in the Avast! forums, or in the BackupMaker forums. 

I tried the Avast! option of "Add the file to the scan exclusion list" [EarthLink TAR.msi|Data1.cab|EAuthMgr.dll]. but that did not prevent me from getting the BackupMaker Error 0x08.

Can anyone help, or explain what is going on?  Thank you.

Offline Eddy

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Re: Avast! interfering with BackupMaker??
« Reply #1 on: March 15, 2016, 10:10:06 PM »
Report it to avast as a (possibly) false positive.

Offline bob3160

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