Author Topic: Cleanup Not Working  (Read 7325 times)

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Offline scootsullivan

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Cleanup Not Working
« on: March 03, 2016, 07:25:54 PM »
I run the scan and it says I have:
577.57 MB of Junk files
15 System settings
5 Unnecessary applications

And when I click 'Optimize my PC' it tells me "160.83 kB of useless files were successfully removed from your computer"

If I run the scan again I get the same results:
577.57 MB of Junk files
15 System settings
5 Unnecessary applications

Running Avast Premier on a Lenovo X1 Carbon running Windows 10

I've bought $130 worth of product subscriptions in the past week from Avast and I'm not paying MORE for support. YOUR PRODUCT IS MESSED UP

Offline Eddy

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Re: Cleanup Not Working
« Reply #1 on: March 03, 2016, 07:43:53 PM »
Do you have a license for CleanUp ?
If so, did you apply the license ?
Did you reboot ? (some things require a reboot before they are deleted)

Offline scootsullivan

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Re: Cleanup Not Working
« Reply #2 on: March 03, 2016, 08:09:20 PM »
Do you have a license for CleanUp ? YES
If so, did you apply the license ? YES
Did you reboot ? (some things require a reboot before they are deleted) YES

Offline Eddy

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Re: Cleanup Not Working
« Reply #3 on: March 03, 2016, 08:19:27 PM »
It seems to me that more things should have been removed.
Is there anything in the log file that gives a (possible) clue on what was detected, not removed and why ?

Offline scootsullivan

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Re: Cleanup Not Working
« Reply #4 on: March 03, 2016, 09:53:10 PM »
Not that I can see. I called customer service and they couldn't do anything - wanted me to pay out the ass for tech support. I'm just going to put in a ticket to refund all of my avast products and switch to something else.

If you're going to charge me for a product and it doesn't fucking work, I'm not going to fucking pay a LOT more for your bullshit tech support.

Offline Eddy

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Re: Cleanup Not Working
« Reply #5 on: March 03, 2016, 10:12:40 PM »
Please watch your language, this is a open / all ages webboard.

You called a third party company, not avast.
And as you could (should) have known, they do not help with issues like you mentioned.
https://www.avast.com/total-support

Quote
If you're going to charge me for a product...
I'm not charging you anything.
I do not work for avast.
People who do can be recognized by the "avast team" near their name.

I suggest you attach the log file to your next post so that someone from avast can have a look at it.
It can be just a small thing that went wrong.

Offline scootsullivan

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Re: Cleanup Not Working
« Reply #6 on: March 03, 2016, 10:18:18 PM »
Oh yeah I know you don't work for Avast, I was just venting.

Offline Martin Kudlicka

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Re: Cleanup Not Working
« Reply #7 on: March 04, 2016, 07:02:27 AM »
Hi scootsullivan,

I am sorry it doesn't work for you. Can you send us support package to investigate your issue (or at least Cleanup.log) ? You can also try to wait for R2 version where similar bug has been fixed.

Martin
Avast Support Tool - https://www.avast.com/en-eu/faq.php?article=AVKB33#artTitle
Avast support - https://support.avast.com - submit a support ticket

Offline scootsullivan

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Re: Cleanup Not Working
« Reply #8 on: March 04, 2016, 02:59:14 PM »
How do I do that? When is R2 coming out?

Offline Eddy

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Re: Cleanup Not Working
« Reply #9 on: March 04, 2016, 03:16:26 PM »

Offline Davidek

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Re: Cleanup Not Working
« Reply #10 on: March 08, 2016, 10:31:39 AM »
Hi,

The R2 release is coming out end of March, latest first week of April.

Our apologies for the inconvenience and frustration this issue is causing.

Davidek