Please watch your language, this is a open / all ages webboard.
You called a third party company, not avast.
And as you could (should) have known, they do not help with issues like you mentioned.
https://www.avast.com/total-supportIf you're going to charge me for a product...
I'm not charging you anything.
I do not work for avast.
People who do can be recognized by the "avast team" near their name.
I suggest you attach the log file to your next post so that someone from avast can have a look at it.
It can be just a small thing that went wrong.