HELP! Exclusions aren't working anymore...

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Hey guys,

This has been happening on and off for months and it's getting quite irritating.

Basically, when I launch Age of Empires 3, nothing happens. If I look at the processes in Task Manager, I see AvastUI.exe and rundll32.exe using massive amounts of the CPU (I imagine this is simply avast! scanning the file).

Now, this is frustrating because I just added the game folder to the global Exclusions list. I also added it to the File System Shield exclusion list (with all 3 check marks) to be thorough.

I launched the game yesterday and it worked perfectly. AvastUI.exe wasn't using the CPU and the game loaded the first try.

However, I just loaded the game again and, wouldn't you know it, AvastUI.exe is once again using massive amounts of the CPU and the game doesn't load. If I execute the game again, it will start, but AvastUI.exe continues to hog the CPU and the game stutters while I play.

Is there any way I can get this exclusion to stick? What could be going wrong here?

Thanks!

[Asyn]

- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

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Avast Free Vesion 11.1.2253...
Windows 7 Ultimate 32-bit SP1...
Comodo Firewall...
None. I've been a devout avast! user for 8 years. This problem has me stumped.

[Asyn]

Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.

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Thanks, Asyn! I'll try it and report back.

[Asyn]

You're welcome, awaiting your report.

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Bummer! No change.

[Asyn]

Might be a bug, wait for one of the devs and/or submit a ticket: https://support.avast.com/support/tickets/new

PS: You could try the latest beta: https://forum.avast.com/index.php?board=15

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Will do. Thanks for your help!

[Asyn]

You're welcome.

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I'm having pretty much the same issue with Blade and Soul. I contacted their support and did numerous diagnostics.. a hijackthis log, systemchecks log from their game and a diagnostics sent to them..they told me it was my antivirus causing the issue. I added it to the exclusions and it still causes issues. ..sounds exactly like what the OP posted... any help on this? I can't figure out how to play my game because of this antivirus..and I've been using it for a few years and never had this problem until a few days ago.

[Asyn]

See Reply #7.