Author Topic: Win10 unable to start  (Read 2567 times)

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Win10 unable to start
« on: March 05, 2016, 04:57:32 PM »
Was asked to make new post -
HP system - new out of box - removed mcafee using their tool.
I am trying to install IS (newest from avast site) - after install computer reboots and error says - did not restart proper.
Gives choices to remedy but the only one that doesnt keep me in loop is reformat/restore.
This paid version of IS and latest updates on Win 10. No specific errors given just wont launch windows. Runs fine until i install my avast!
Thoughts/Help?!

Offline bob3160

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Re: Win10 unable to start
« Reply #1 on: March 05, 2016, 05:06:34 PM »
Download the avast removal tool:
https://www.avast.com/uninstall-utility

Download IS from here:
http://files.avast.com/iavs9x/avast_internet_security_setup.exe
Go into Safe Mode and run the removal tool > Reboot
Install IS and reboot again.
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Re: Win10 unable to start
« Reply #2 on: March 05, 2016, 06:36:13 PM »
Safe mode check
Avast uninstall check
Reboot
Avast install - good
Insert license good
Reboot
Error - Automatic Repair -your pc did not start correctly choose restart or advanced options. Back to same stupid loop - uhg.
I dont understand why the issue - no conflicts should exist to create problems.

Offline schmidthouse

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Re: Win10 unable to start
« Reply #3 on: March 05, 2016, 07:17:51 PM »
When issues like this occur at times I try rebooting several times and oddly sometimes things resolve themselves.
I would also manually check for any McAfee remains in 'programdata folder' and the Registry that could be causing conflict.
Just a couple of thoughts :)
« Last Edit: March 05, 2016, 07:20:12 PM by schmidthouse »

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Re: Win10 unable to start
« Reply #4 on: March 05, 2016, 07:36:36 PM »
I used the mcaffee uninstall tool in safe mode, rebooted, used avast removal in safe mode rebooted, installs avast as admin - i cant even get safe mode to open just reboots and gives option again. I know it works on some (wifes laptop has it) but it refuses to interact for me and i cant determine a cause. If i wipe the drive and start over everything is fine until i install my avast -
Ill check to see if any remains of mcaffee are there but did not observe earlier in checks.
Windows 10 build 12240 latest file from avast in use