Author Topic: Protected Area Password  (Read 5510 times)

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Offline emailthejones

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Protected Area Password
« on: March 05, 2016, 08:56:09 PM »
I am using the free version of Avast and am unable to remember my password to enter the Protected Area of my account.

How can I retrieve it?
« Last Edit: March 09, 2016, 10:16:02 PM by emailthejones »

Offline Pondus

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Re: Protected Area Password
« Reply #1 on: March 05, 2016, 09:24:47 PM »

Offline emailthejones

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Re: Protected Area Password
« Reply #2 on: March 05, 2016, 09:57:35 PM »
Thank you for your reply and instructions. I downloaded the Avast Uninstall Utility (non-SSE2) and when I clicked to run it I got a warning message that said "The publisher could not be verified. Are you sure you want to run this software?".

The file Name was: avastclear 10r4.exe and the Publisher said: Unknown

Is this still safe to run?

Offline Eddy

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Re: Protected Area Password
« Reply #3 on: March 05, 2016, 10:12:00 PM »
If you got it from the avast website, it is safe.
Allow it to run.

Offline emailthejones

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Re: Protected Area Password
« Reply #4 on: March 06, 2016, 01:09:17 AM »
Thank you for your reply. I will try that now.

Offline emailthejones

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Re: Protected Area Password
« Reply #5 on: March 06, 2016, 01:17:49 AM »
Thank you for your reply. I will try that now.

I just tried that and got a message that said: "The installer cannot open the SFX archive (code 0x3ee). It's probably caused by corrupted Avast installer thus please try to download the installer again".

I did it again and still get the same message. What do I do now?

« Last Edit: March 06, 2016, 01:27:45 AM by emailthejones »

Offline Eddy

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Re: Protected Area Password
« Reply #6 on: March 06, 2016, 11:49:28 AM »
Is that when you try to run avastclear ?

Offline bob3160

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Re: Protected Area Password
« Reply #7 on: March 06, 2016, 03:43:41 PM »
avastclear 10r4.exe isn't the correct file. It should be avastclear.exe
Download it from:
https://www.avast.com/uninstall-utility
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Eddy

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Re: Protected Area Password
« Reply #8 on: March 06, 2016, 03:47:03 PM »
avastclear10r4.exe is the non SSE-2 version.

Offline bob3160

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Re: Protected Area Password
« Reply #9 on: March 06, 2016, 03:51:08 PM »
avastclear10r4.exe is the non SSE-2 version.
sorry but I've not used outdated an old OS for some time.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline emailthejones

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Re: Protected Area Password
« Reply #10 on: March 06, 2016, 07:58:36 PM »
Thank you both for your replies.

How can I tell if I have SSE2 support? After reading this information I just presumed I wouldn't have it as my computer is 10 years old and still using Windows XP SP3: For computers based on old processors without SSE2 support, download this file:

    Avast Uninstall Utility (non-SSE2)

Should I use the avastclear.exe file instead?

Offline emailthejones

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Re: Protected Area Password
« Reply #11 on: March 07, 2016, 08:16:09 PM »
Can anyone answer my above question regarding which avastclear file I should use?

Offline Eddy

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Re: Protected Area Password
« Reply #12 on: March 07, 2016, 08:50:05 PM »
Just run the one you downloaded.
If it is the SSE-2 version and your system doesn't support it, it will tell you.

Offline emailthejones

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Re: Protected Area Password
« Reply #13 on: March 08, 2016, 04:56:17 AM »
Just run the one you downloaded.
If it is the SSE-2 version and your system doesn't support it, it will tell you.

Thanks again Eddy, I really appreciate your help.

Okay, I downloaded the avastclear.exe file but could not run the uninstaller as it said I needed to have Administrator privileges. I have always been the only one to use this computer and was set up as the Administrator. I checked under User Accounts and I am STILL showing as the Administrator so why would this happen?

This is getting so frustrating - why does Avast have to make everything so difficult??? It would be really simple to just include an uninstaller with their software. Or else make it capable to for people to uninstall it using Add/Remove.


Offline Eddy

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Re: Protected Area Password
« Reply #14 on: March 08, 2016, 11:22:33 AM »
avast isn't making it difficult.
It is like with cars.
Who is it so hard to drive a car with flat tires and with the breaks on ?
The tires should not be flat and the breaks should be off.
The car manufacturer build a working car but things can break down ;)

Run Farbar and attach FRST.txt to your next post.
http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/