Protected Area Password

[REDACTED]

avast isn't making it difficult.
It is like with cars.
Who is it so hard to drive a car with flat tires and with the breaks on ?
The tires should not be flat and the breaks should be off.
The car manufacturer build a working car but things can break down

Run Farbar and attach FRST.txt to your next post.
http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

Since I am not experienced with advanced issues I did a google search and found a couple of articles that said the same thing ....

http://www.softpedia.com/get/Security/Security-Related/Farbar-Recovery-Scan-Tool.shtml

To begin with, it should be noted that the program is mainly intended for more advanced individuals, as it requires a thorough understanding and usage of command line arguments [.....]
 
 
To sum it up, Farbar Recovery Scan Tool is a practical and efficient utility whose main purpose resides in helping you locate and remove malware problems from your PC, in normal or safe mode. However, novices may have trouble getting the hang of it from the very start, so it might be advisable that you only use it if you have experience with similar software.

Therefore, I would not be comfortable using that scan tool. I have been really happy with Avast up until now. It has now expired but I still can not uninstall it. Do you know if I can download another AV program with the expired Avast still on my system?

[bob3160]

You can only run one resident AV. You'll need to totally remove what you currently have before you can install a replacement.
The easiest thing to do is to do a clean install of Avast:

Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204
If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf

[REDACTED]

You can only run one resident AV. You'll need to totally remove what you currently have before you can install a replacement.
The easiest thing to do is to do a clean install of Avast:

Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204
If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf

Thank you for your reply, Bob.

Doesn't the Repair option just reset things to original and fix anything that may have become corrupted?

Also, as I stated above since my Avast protection has now expired so would it even do anything at all?

ETA: I have tried to uninstall/reinstall but am unable to as for some reason I do not have Administrator authority even though I was set up as Administrator and the only user on this computer and I am still showing as such under User Accounts. Someone told me that they thought Microsoft changed something when they stopped supporting Windows XP SP3.

[Eddy]

Run Farbar and attach the log to your next post.

[REDACTED]

Run Farbar and attach the log to your next post.

Did you read  my Reply from yesterday?

[Eddy]

Do you want help or not ?
We know Farbar and what to do.

[REDACTED]

Do you want help or not ?
We know Farbar and what to do.

Help like that is not helping me as I am not experienced enough to understand the Farbar instructions. YOU may know what to do but I do not even know how to attach the log you are talking about.

And, after reading the reviews from several websites they have all said basically the same thing as what I posted above .....

advisable that you only use it if you have experience with similar software.

[REDACTED]

You can only run one resident AV. You'll need to totally remove what you currently have before you can install a replacement.
The easiest thing to do is to do a clean install of Avast:

Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204
If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf

Thank you for your reply, Bob.

Doesn't the Repair option just reset things to original and fix anything that may have become corrupted?

Also, as I stated above since my Avast protection has now expired so would it even do anything at all?

ETA: I have tried to uninstall/reinstall but am unable to as for some reason I do not have Administrator authority even though I was set up as Administrator and the only user on this computer and I am still showing as such under User Accounts. Someone told me that they thought Microsoft changed something when they stopped supporting Windows XP SP3.

Can anyone answer my above questions?

And, is there a way I can re-activate the expired Avast that I have on my computer? Unfortunately, it seems like it would be the only way I can have any virus protection at all even though I will not be allowed to access the protected areas.